As the rate of smartphone usage continues to increase, organizations are searching for ways to use this new mobile channel to provide a rich customer experience.
Jacada (News - Alert) has teamed up with Vocantas to improve the integration of Visual IVR capabilities into the Vocantas suite of products. As a result of the partnership, Vocantas’s (News - Alert) new and existing healthcare, higher education and utility IVR solutions will be equiiped with visual self-serve features.
Vocantas aims to make it easier and, more importantly, inexpensive to add custom customer service apps for smartphone users. Unlike traditional custom apps, its services do not require stand-alone back-end systems. This means companies can look to save a good amount of money while still being at the cutting edge of communication technology.
The addition of Visual IVR from Jacada enhances this solution even further. No development and customization of new infrastructure is needed. Patients, students and customers will be able to navigate through IVR menus on their smartphone touchscreens and initiate communication with hostpitals, schools, and businesses quickly and easily.
Jacada allows users to expand their IVR experience and provides visually guided menus on their website or on the customer’s Smartphone. The goal is to help web site visitors quickly find what they are looking for while saving companies money.
“We are thrilled to partner with Vocantas, a proven IVR provider with an impeccable track record of delivering voice solutions that pack a punch” says Guy Yair, Jacada’s co-CEO. “Our Visual IVRpartnership with Vocantas will enable healthcare, higher education and utility organizations to benefit from an innovative new solution that will improve customer service satisfaction and reduce operational costs” Yair concludes.
Recently, the company partnered with Cognizant Technology to deploy the company’s Customer Service Technology solutions within Cognizant’s (News - Alert) global delivery network. The company believes that this move will optimize customer interactions.
Edited by Blaise McNamee