INOVO, a provider of enterprise telephony and call center solutions, in association with Presence Technology (News - Alert), a provider of multichannel contact center software, has just launched a Dialler Challenge in South Africa.
The Dialler Challenge is offered as part of Presence Technology’s All-In-One Contact Centre Suite. It provides contact centers with the opportunity to run a trial of the Presence Dialler prior to making a purchase decision.
As part of this offer, contact centers can install the dialer in a contact center and test the solution in outbound campaigns for a fixed period. The package also includes user training.
“The Dialler Challenge will assist customers to significantly increase the productivity of their outbound call centres by offering a no-risk trial, allowing customers to prove the return on investment prior to any investment,” said Wynand Smit, INOVO CEO.
Araceli Aranda, CEO of Presence Technology, said that Presence Technology’s dialer solutions have already resulted in 40 percent increase in productivity in other territories. “The goal of this initiative is to provide the South African market with the most powerful and advanced dialer in the market.”
Presence Technology provides multichannel call center solutions that help contact centers optimize resources and increase efficiency in the interaction between companies and their customers. These products face tough competition from providers like VoltDelta (News - Alert).
For example, VoltDelta OnDemand Solutions deliver fully integrated, multi-channel, cloud-based customer support solutions that enhance customer satisfaction while reducing cost, and promoting data sharing between channels with knowledge of the customer history.
The solution includes true agent and automation integration with contact center technology features, outbound IVR support and applications that convert to inbound self service or agent assistance, and SMS messaging. The solution also supports e-mail, chat, social media with CRM integration.
The cross channel cloud-based delivery platform DeltaTouch is a reliable and scalable IP communications platform forged to support a multi-channel solution.
Edited by Ashley Caputo