Alteva’s (News - Alert) Advanced Call Center Solution just became a little more advanced, with upgrades that include several new features. With these customers can access important data in real-time, organize virtual queues and more, all through a simple and efficient interface.
The Advanced Call Center from Alteva is a cloud-based solution that uses the functionality of Alteva’s platform to provide a range of innovative capabilities. With these new upgrades, customers can access comprehensive data in real-time, offering insights to agents, queue activity, performance, and other important details.
It also offers Automatic Call Distribution, sending callers to the agents with the proper skills to do the best job possible. The queuing should ensure that no customers are ever left unattended, with an auto attendant to help callers through self-service applications to help them reach the agents they need.
For agents and supervisors, it provides virtual queues, allowing them to work from wherever they may be. Managers will also be pleased with its web-based agent and supervisor desk clients, which offer a new look and feel for call center management, along with new options for managing customers, queues, and agents.
"Alteva continues to innovate in the best interests of all of our customers who look to our future-proof solutions as a viable way to streamline business operations in the simplest, most efficient manner," said Mike Timar, Alteva’s VP of Product Management. "Alteva's Advanced Call Center provides great functionality and efficiency for businesses, eliminating the need for costly, on-premise call center solutions. The recent upgrades are indicative of Alteva's dedication to providing our customers with the latest and greatest in technology for our customers."
Advanced Call Center has always been an effective and helpful solution for call centers, but these improvements will make it even better. With intelligent routing, reporting that covers a range of important information, and other equally helpful features, it’s sure to make one’s call center even more efficient and effective.
Edited by Ashley Caputo