Convergys (News - Alert) Corporation, a major player in relationship management, has recently appointed Maria Victoria Mueco as country manager for Convergys’ customer management operations in the Philippines.
Mueco, in his new role as Country Manager, will be responsible for executing against Convergys’ growth plans for the Philippines, where Convergys holds the distinction of being the country’s largest private employer.
He will also oversee the operations within Convergys’ 15 contact centers and nearly 25,000 customer management employees in the country.
Prior to this, Mueco served as Vice President and Head of Philippines Operations, where he was responsible for the overall management and development of Convergys’ operations in the Philippines.
The role of the Country Manager has been assumed by Mueco from Marife Zamora, who is now the Managing Director for Convergys’ Customer Management operations in Asia Pacific, Europe, the Middle East, and Africa.
“Convergys believes in promoting from within and it is with great pride that we announce Ivic’s appointment as Philippines Country Manager,” said Zamora, in a press release.
“Ivic’s been an exemplary leader since starting with Convergys as a senior director in 2004. She has played a key role in attracting clients to the Philippines and driving service delivery excellence. She has developed a high performance team and a value-centric culture that delivers superior client satisfaction.”
In related news, Convergys is looking to hire 500 customer care and technical support personnel, particularly those who are bilingual in English and Spanish, for its Orlando-area contact center in Lake Mary, Florida.
Deepika Mala is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.Edited by Chris DiMarco