Changes in the U.S. healthcare law have created a need for call center agents to handle the growing amount of healthcare coverage requests and inquiries.
Teleperformance (News - Alert), a Paris-based firm, will soon be offering 300 new positions at its Abilene, Texas, call center to handle such calls for several health insurance companies within the U.S. Analysis of the issue at Nearshore Americas says the global outsourcing company is encouraging current members of the military, their spouses, and military veterans to apply and that the positions will offer pay rates between $9 and $12 per hour.
The official press release provides more detail about the types of jobs it will be offering.
"These positions will be assisting members with the insurance needs for the upcoming year and answering questions through inbound calls at the Abilene center," it says.
Employees will be offered pay rates that match with their experience, and they will undergo training following their recruitment. The company also indicated that it is looking for supervisors and managers in addition to call center representatives.
The company says it offers employees paid training, performance bonus programs, paid time off, health benefits and 401K options
Teleperformance has been operating in Abilene for some time. It already employs approximately 400 representatives in that facility. In addition, it has operations throughout Texas that house more than 2,000 other full-time employees. It did not indicate by breakdown the number of full-time and part-time positions it would be offering in this hiring cycle at Abilene.
Jim Phillips (News - Alert), vice president of recruitment at Teleperformance, has worked for the company since 1998. He provided a statement about the culture of Abilene and his company's presence in the area.
"Teleperformance has been a community partner in the Abilene area for 10 years has seen its employee base increase over the years. We're a people company. Our people represent us, make us successful, and make us proud," Phillips said.
Edited by Rory J. Thompson