The call center business can be a rather unpredictable one. At times, business can be booming and at other times, there might be a need to not only cut the workforce but actually pull up stakes and move from one town to another. The success of a call center like the one in Rockford, Ill, depends entirely on whether or not the managing company can find enough contracts to keep it up and running. ServiCom announced last week that it has indeed managed to get enough business that its current staff won’t be enough to handle the load.
The company said another 150 job openings need to be filled in order to continue servicing a rather large contract with a national automobile insurance company. ServiCom has operated in the Rockford area for 17 years, and over that time has managed to ford the dangerous and rocky waters of the call center business by partnering with a number of major companies from across the country.
ServiCom said that the openings it is looking to fill are not going to be best suited for full time employees. These jobs will rather be geared more toward those who are looking for part time work outside of the restaurant or retail markets. “These positions would be ideal for anyone looking to supplement their income, or college students that would like to work part-time with the opportunity to make full-time wages,” the company said in a recent statement regarding the new hiring round.
While call center jobs in markets like this tend to come and go at a pretty regular pace, those looking for long-term employment can take solace in the fact that ServiCom has managed to hold a presence in Rockford for nearly two decades. The management of the company seems to understand what is needed in order to find success in the market.
The company said that it will look to hire 100 part-time employees in the very near future. These positions do not require experience working at a call center, as existing staff is ready to train people for the work. ServiCom is also looking to add 50 full time employees to the mix as well.
Edited by Rory J. Thompson