Recently, the call center industry has seen an increase in employment opportunities come as organizations continue to expand and open up new offices. This of course means that managers and recruiters must set aside time for the interview process to fill these new positions. To help call centers avoid wasting any time or money during this process, HireIQ has released a product that is designed specifically for the hiring process: LanguageIQ.

MAU Workforce Solutions is currently hiring 10 Bilingual (English/Spanish) Call Center Representatives in Augusta (News - Alert), GA, and this is the perfect example of how an organization can utilize LanguageIQ.

One of the top skills that a call center looks for when interviewing a candidate is their communication skills, as the success of every customer interaction rests on these capabilities. To help identify people with the utmost language skills, LanguageIQ can be leveraged by MAU Workforce Solutions to test comprehension, proficiency and fluency. This is particularly useful for those call centers with offshore operations, or companies like MAU Workforce Solutions that is looking for bilingual agents.

The LanguageIQ basically tests and scores a candidate so that hiring officials don’t have to spend time apart from their day sitting in an office and conducting dozens of interviews. With the InterviewIQ solutions, MAU Workforce Solutions will be able to utilize these features like Question Building, which will compare the candidate’s answer to the correct response and assign a scored based on how it matches it, and Question Pools, where questions are automatically selected from a large pool.

These types of solutions help recruiters focus on the candidates that scored the highest and give them a better opportunity to choose the most skilled agent. InterviewIQ also makes the interviewing act a more collaborative process by allowing recruiters to share all the HireIQ interviews with each other. Instead of everyone having to sit through each interview or have a separate one with each candidate, they can watch the interview and read their scoring information.

To request a product demo from HireIQ and fully understand the benefits of the product, click here.