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Harris Bank Deploys GMT's Workforce Optimization Solution at Branches
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Harris Bank Deploys GMT's Workforce Optimization Solution at Branches

 
May 18, 2010

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By Trupti Kamath, TMCnet Contributor
 

GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, announced that Harris Bank has selected GMT to deploy workforce optimization solutions at its branches. GMT's award-winning GMT Planet enterprise workforce optimization solution will provide capacity modeling and scheduling for all Harris branch employees working in the company's branches throughout Illinois, Indiana and Wisconsin.


"Like Harris, GMT is dedicated to service excellence and is committed to delivering measureable benefits to its customers through GMT products and services. Our vision is to be the bank that defines exceptional customer experience," Titi Cole, Sr. VP, head of retail product strategy and operations at Harris explained.

"To make that vision a reality for our customers each and every day, we needed a way to more accurately align our branch staffing with expected customer traffic. This will ensure our service representatives are available when our customers need them, allowing us to provide a more meaningful and convenient banking experience," Cole added.

Harris is the latest in a growing list of leading banks and credit unions, including BB&T, Bank of the West, Zions Bancorporation (News - Alert), American Eagle Federal Credit Union, Three Rivers Federal Credit Union and Mechanics Bank, who use GMT Planet to optimize teller and sales staffing in their branches.

"Like Harris, GMT is dedicated to service excellence and is committed to delivering measureable benefits to its customers through GMT products and services," commented Simon Angove, chief executive officer of GMT. "We are honored to have been selected by Harris for this initiative."

These banks, and many others, have reported significant improvements in customer service, operating efficiency, employee satisfaction and sales productivity as a result of using GMT Planet.

Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet®, its flagship workforce optimization solution; GMT On-Demand, its SaaS (News - Alert) workforce optimization solution; and SureServices, an award-winning client care methodology.

GMT recently signed a strategic partnership agreement with LiquidSpoke, a leading supplier and technology partner of software products, which enables LiquidSpoke to integrate and distribute GMT's leading workforce management solution, GMT Planet, in conjunction with its portfolio of powerful LiquidWare suite of tools.


Trupti Kamath is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Kelly McGuire

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