Call Recording Featured Article
Call Monitoring Technology Extended
According to company officials, Nice Systems has extended the reach of its call monitoring technology by allowing automatic recording of incoming and outgoing calls on mobile devices.
Nice hopes to bring mobile communications in line with call center systems, company officials say, "allowing companies to identify and investigate events outside of the office, including calls made by field engineers and sales staff, helping all workers adhere to legal and internal guidelines."
Mobile monitoring is one of the planned Financial Services Authority requirements outlined in its recent consultation paper to discourage insider trading, but it also has the potential to help with staff training and customer service improvements, according to Nice officials.
Nice president Udi Ziv (News - Alert) said that by offering an open option, "we enable all of our partners and all smart client providers to offer Nice's enterprise grade compliance recording solution to financial services customers."
Applian Technologies, a privately held company specializing in software to record streaming media, has introduced just such a system especially for Skype communications, according to industry journal Television Broadcast.
The Applian system, Replay Telecorder for Skype, described by company officials as "an intuitive video/audio recorder for all Skype calls," has a one-click recording process and can capture regular Skype voice calls, video chats, conference calls and Skype voice mail.
The recorded file is saved in the AVI format, which TVB says "can be played back using Windows Media Player." It has six different call recording options on a drop-down menu - "audio only; picture-in-picture; side-by-side video, local video only; remote video only; or recording the call as two separate files."
TVB says it works on any PC running Windows 7, XP or Vista with Skype installed.
David Sims is a contributing editor for TMCnet. To read more of David's articles, please visit his columnist page . He also blogs for TMCnet here .
Edited by Kelly McGuire