Workforce Optimization Provider Conducts Webcasts, Roundtable to Facilitate Industry Ideas
April 05, 2010
By Deepika Mala, TMCnet Contributor
Workforce optimization provider NICE Systems (News - Alert) will host a number of events to present how NICE SmartCenter along with the newly introduced Intent-to-Insight-to-Impact methodology optimizes Customer Dynamics and improves customer loyalty and retention, regulatory compliance, and operational efficiency.
Recently, the company hosted a Webcast on “Customer Dynamics. . . It’s All About Intent,” that showcased how understanding, leveraging and improving Customer Dynamics creates a huge opportunity to optimize operations, and differentiate and grow the business through exemplary service and improved profitability.
In addition, at the upcoming Frost & Sullivan (News - Alert) Contact Center East event in Florida on Tuesday, April 20, the workforce optimization provider will be facilitating a roundtable. The topic to be covered is “Hear Today or Gone Tomorrow: What You Can Do to Turn Churn Around.”
With Call Centre Focus, leading UK website covering the call center industry, NICE will also be sponsoring a webcast on April 22, 2010, about Harnessing Customer Dynamics.
NICE executives and customers, at the upcoming NICE annual customer event, Interactions 2010, that is to take place on May 3-6, 2010, in Grapevine, Texas, will discuss how NICE SmartCenter with real-time interaction analytics and the Intent-to-Insight-to-Impact methodology provides a suite of powerful integrated business solutions and best-in-class applications that capture, analyze and impact interactions in real time across all customer touch points.
In related news, NICE Systems Ltd. is in talks to acquire Israeli start-up eGlue Software Ltd., a developer of real-time customer analysis technology, for $30-40 million.
Deepika Mala is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.Edited by Kelly McGuire