Call Recording Featured Article
Call Monitoring Gets Boost with New SVP of Call Center Operations
Gove comes to CyberDefender with over a decade of operational executive management experience in the technology and consumer product industries. Most recently, he was director of operations with Epiq Systems, Inc. where he established a large-scale government contract high volume call center to provide assistance to U.S. households during the digital TV conversion initiative.
Gove, who will be responsible for all of CyberDefender’s call center operations on a global basis, will mainly focus on managing and profitably growing the call centers in line with the company’s growth and accompanying software, such as call monitoring.
He will report directly to the company’s CEO Gary Guseinov.
CyberDefender now employs four state-of-the-art call centers in Los Angeles, upstate New York and two offshore locations. The company currently has over 600 service, tech and sales agents globally and this is expected to continue to grow as demand for the company’s products continues to increase.
“We are receiving unprecedented call volume and growth in our overall business, and as such we are very focused on properly scaling our call centers while maintaining customer satisfaction,” said Gary Guseinov , CEO, CyberDefender, in a statement.
Guseinov said that Jeff’s extensive experience in building and managing high volume call centers will be key to supporting the company’s brand as company continues to ramp up its radio and television advertising campaigns.
Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.
Edited by Kelly McGuire