Call Recording

Telrex (News - Alert), the provider of CallRex suite of IP call recording and call center optimization solutions, has announced today the certification of CallRex Professional IP call recording software with the ShoreTel (News - Alert) 7 Enterprise IP Telephony system.

 

CallRex is the first call recording and monitoring solution to achieve the ShoreTel Certified designation which guarantees interoperability with ShoreTel 6.1 and ShoreTel 7, the latest release of the company’s enterprise phone system. Comprehensive testing was completed in the ShoreTel Certification Lab for Telrex to achieve the ShoreTel Certification designation. 

 

“Certification with ShoreTel 7 highlights the rigorous standards we set for our CallRex recording and monitoring solutions,” said Bob Cordes, Vice President of Product Management at Telrex, in a Tuesday statement. “Businesses and call centers of all kinds can have the highest confidence deploying CallRex and ShoreTel together for integrated call recording and monitoring.”

 

As a member of the ShoreTel Technology Partner Program (TPP), Telrex works closely with ShoreTel to achieve high customer satisfaction. The TPP enables Telrex and ShoreTel to deliver coordinated support to resellers and customers for a seamless experience with their combined solutions.

 

“Our passion is to work with our technology partners to ensure that our customers are not only satisfied - but they are delighted with our products and services,” said Steve Timmerman, Vice President of Marketing at ShoreTel, in Tuesday’s statement. “As call recording and monitoring is quickly becoming a standard business application, we applaud CallRex for being the first call recording solution to achieve ShoreTel’s TPP Certification.”

 

CallRex Professional provides 100 percent call recording, automatic triggered recording, on-demand call recording and real-time monitoring for ShoreTel Enterprise IP Telephony systems. The solution runs on industry-standard servers and is designed to scale to thousands of users across multiple locations.

 

In addition to using innovative packet sniffing technology, CallRex also features TAPI-based integration with ShoreTel to provide an efficient and highly reliable call-control connection. Custom integration of the CallRex platform with business applications is possible with CallRex API. Call Center optimization solutions are available through the CallRex Multi-Media and CallRex Agent Evaluation modules.

 

Businesses across multiple industries are beginning to realize what call centers have known for quite a while – call recording can help to promote a better customer experience. As a result, the demand is growing for quality call recording solutions such as those offered by Telrex.

 

Receiving certification from ShoreTel ensures that all ShoreTel customers can gain the maximum benefit from call recording using CallRex solutions. What’s more, ShoreTel customers now have a certified option when selecting a call recording option. This certification provides tremendous benefit for all players and is certain to help propel Telrex in its market space.

 

 

Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.