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IEX TotalView Awarded for CRM Excellence
Workforce Optimization Featured Article

IEX TotalView Awarded for CRM Excellence

 
May 25, 2007

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By Stefania Viscusi, Assignment Desk Editor
 

Improving your business to best meet the needs of your customers and clients is a significant element in CRM.
 
To honor those companies providing products or services that offer improved customer relationships is the eighth annual CRM Excellence Awards, sponsored by Customer Inter@ction Solutions magazine.
 
Among the winners of the 2007 CRM Excellence Awards is NICE Systems subsidiary, IEX (News - Alert) Corporation for their TotalView Workforce Management system.

 
IEX's TotalView Workforce Management system improves a contact centers agent management process with enhanced planning, scheduling and reporting capabilities--for overall cost efficiency and more consistent services.
 
Winners were chosen based on their offers ability to "expand the customer relationship to become all encompassing, covering the enterprise and the entire lifetime of the customer."
 
Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions commented," The CRM Excellence Awards are highly distinguished awards recognizing those companies that have proven to be true CRM partners to their customers and clients. Winners demonstrated to the editors of Customer Interaction Solutions that their products and services substantially improved the processes of their clients’ business.”
 
A list of winners can be found in the May and June 2007 issues of Customer Interaction Solutions magazine.
 
Related Articles:
 
IEX Releases Version 3.12 of TotalView Workforce Management
Amcat Joins IEX in Global Alliance Program
IEX Sponsors 'Making Work-at-Home Agents Work for You' Webinar
IEX Opens 'Center of Excellence' in Australia
 
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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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