TMCnet LOGIN
Webinars
Call Recording Featured Article
May 07, 2007
Call Recording from Telrex Awarded Product of the Year
By Stefania Viscusi, Assignment Desk EditorThanks to the new advancements in call recording technology, it has become possible for SMBs using IP
PBXs, to enjoy the benefits of call recording they were once not able to attain.
PBXs, to enjoy the benefits of call recording they were once not able to attain. VoIP Call Recording provider, Telrex (News - Alert) brings a full featured solution to SMBs using IP PBXs with their CallRex monitoring solution which uses packet-sniffing technology to monitor VoIP packets via port mirroring on the data switch connected to the IP PBX.
Call Recording provider, Telrex (News - Alert) brings a full featured solution to SMBs using IP PBXs with their CallRex monitoring solution which uses packet-sniffing technology to monitor VoIP packets via port mirroring on the data switch connected to the IP PBX.With CallRex it is possible for small and medium sized businesses to record and monitor IP phone calls and store them for later use.
This can be an advantage in a number of situations. In the call center, call recording can be beneficial for recording and monitoring agents in CRM applications, call recordings can be linked to customer records for later use.
Recognizing the benefits of the offering, Telrex has been awarded a 2006 Product of the Year Award for CallRex from Communications Solutions Magazine.
The award was presented to the companies whose offerings provide advanced capabilities and innovative solutions for the market place as well as improve customer experience and ROI for companies utilizing the offering.
"The Product of the Year awards signifies the best in the industry. The winning companies have demonstrated a commitment to quality and the further development of the communications industry through their products or services,” stated Patrick Barnard, TMCnet assignment editor and head of the judging committee.
“With a record number of entries, choosing winners was challenging. High honors are deserving of these winners. My congratulations to them and I look forward to seeing more innovative solutions from them as they continue to contribute to the future of the communications industry.”
The complete list of winners will be published in May on the Communications Solutions Web site, www.tmcnet.com/comsol.
Related Articles:
-----
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.