Calence signs agreement with Nice

(Digital Media Asia Via Thomson Dialog NewsEdge) DMASIA-27 March 2007-Calence signs agreement with Nice (C)2007 Digitalmediaasia.com (http://www.digitalmediaasia.com/) & DMA Ltd. All rights reserved.

Calence, a provider of client-centric networks, has signed an agreement with Nice Systems, a global provider of advanced solutions.

This partnership is expected to expand Calence's Unified Contact Centre offering with solutions from the Nice Smart Center, Nice's new solution for managing the contact centre and driving business performance.

Calence hopes that it will now be able to deliver a more productive contact centre with measurable benefits. Calence's focus on consultative solutions is reportedly the key to ensuring customers can get maximum benefit from Nice solutions, which provide a holistic view of contact centre operations and business insight into market and customer dynamics.

Calence also hopes to now provide a spectrum of solutions including compliance, quality management, workforce management, coaching and Adaptive Interaction Analytics to improve contact centre efficiency, effectiveness and quality of service.

The Nice solution architecture supports every technological environment (VoIP, traditional telephone or hybrid communications technologies), the company noted.

(Distributed for Digitalmediaasia.com via M2 Communications Ltd (www.m2.com))

Copyright 2007 Financial Times Ltd.

Voice over IP (VoIP)	X
A real-time communications system that converts voice into digital packets containing media and signaling data that travel over networks using Internet Protocol....more