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Call Recording Featured Article
March 05, 2007
Call Recording Gets a Boost
By Stefania Viscusi, Assignment Desk Editor
Call recording is becoming a must-have for any business, as it provides benefit in training and monitoring as well as protection for all verbal interactions.
With call recording in place, businesses can store interactions for future monitoring or usage and create an accurate back-up of the all information said during verbal transactions.
Telrex (News - Alert), a call recording provider who offers any business using an IP PBX (News - Alert) or Hosted VoIP service with IP recording and monitoring capabilities, announced today the release of a new application programming interface for their CallRex offering (CallRex API).
The new API will provide software developers with the ability to add real-time IP recording and monitoring capabilities to third party applications and gives them access to the complete CallRex platform and features.
Bob Cordes, VP Product Management at Telrex commented in a statement, "Key advantages that developers gain are the benefit of Telrex's solid and robust code base plus years of experience interoperating with all of the leading IP PBX's and Hosted VoIP solutions. Through the CallRex API, we make it easy for developers to make IP recording and monitoring a part of any solution."
A news release reviewed the possible usages of the CallRex API in various communications applications including:
Call Center Solution- for both premise based and hosted contact center solutions, CallRex API can be applied to increase productivity with the ability to record, monitor and playback agent interactions and computer screens from within the call center software.
CRM Applications- CRM applications can be enhanced by adding CallRex API as it provides the ability to automatically link call recordings with customer records for later use right within the CRM application.
Collaboration Applications- with CallRex API, it is easy to record and monitor IP phone calls, chat, video and collaborative whiteboard sessions right from within the communication application, such unified messaging applications, and other communications.
Earlier this year, Telrex introduced a new version of CallRex Professional, version 3.5.
The solution features increased security and greater scalability among other enhancements.
The new version features a more advanced distributed-services software architecture, greater scalability, added security to ensure that call recording files cannot be secretly altered, as well as new
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.