), provider of the CallRex suite of IP call recording and call center optimization solutions, is announcing interoperability validation of on-demand recording with CallRex Professional IP call recording and monitoring software with the 3Com (News
) VCX IP telephony system.
Comprehensive testing was completed in the 3Com Open Network Solutions lab to validate on-demand call recording features from CallRex.
“Telrex is proud to provide innovative call recording solutions on 3Com IP telephony platforms like the VCX,” said Robert Kapela (News
), president of Telrex. “3Com customers can benefit from affordable and reliable call recording and monitoring solutions when they utilize CallRex software.”
Telrex provides IP call recording and call center optimization software. CallRex supports IP telephony systems, VoIP softswitches and unified communications solutions from 3Com, Digium/Asterisk, Mitel, Inter-Tel, Cisco, Avaya, Microsoft OCS, ShoreTel (News
), BroadSoft, Sylantro, Genband, Vertical, Pingtel, Switchvox, Fonality, TalkSwitch, and more.
CallRex software has been certified on various 3Com platforms, such as the VCX and NBX, since 2003. Certification has also been achieved for the NBX version 6, VCX Enterprise, VCX for IBM (News
) System i VCX Connect 200, and VCX Connect 100 line of IP telephony platforms. CallRex also supports 3Com Asterisk installations.
Call recording has become a standard business application that facilitates dispute resolution, limits legal liability, improves employee productivity and morale, and enhances security. CallRex’s Look Back call recording feature enables employees to record the entire call at any point in the conversation, capturing valuable customer experience information that can be archived and utilized for dispute resolution, training, or to meet legal requirements.
Telrex is a premium member of the 3Com|ON Partner Program. Through the program, Telrex works closely with 3Com to provide their combined solutions to value-added resellers and business customers worldwide.
For more information contact Telrex at +1 425.827.6156 or visit www.telrex.com
Eve Sullivan is a contributing editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Eve's articles, please visit her columnist page.
Edited by Eve Sullivan