Calabrio Announces Launch of Calabrio Freedom
June 05, 2013
By Anil Sharma, TMCnet Contributor
Calabrio (News - Alert), Inc., a provider of contact center workforce optimization and analytics software, has launched Calabrio Freedom - a rescue program that enables businesses to move off of outdated contact center software from other vendors faster by receiving credit toward the purchase of Calabrio ONE Workforce Optimization software suite.
Officials with the company said that Calabrio Freedom program makes it simple and affordable for customer-centric organizations to move their business forward.
"Businesses using older contact center solutions tend to become so overwhelmed with complex technology and unaffordable upgrade costs that they are unable to move their customer service organizations forward," said Matt Matsui, vice president of marketing and product management for Calabrio.
Matsui said that Calabrio Freedom gives them the opportunity to move forward faster.
He said that the program enables businesses to take advantage of the latest technology and business-transforming capabilities like analytics right away, with the added peace-of-mind that Calabrio will provide them with strong support and lower overall TCO.
Company officials said that the Calabrio ONE suite features robust and intuitive software that redefines workforce optimization and analytics by unifying applications, simplifying the user experience and driving more value into the customer service organization.
The Calabrio ONE suite includes call recording, quality management, workforce management, speech analytics and unified performance dashboards at no additional cost.
Earlier in April, Calabrio had announced that collab9, a Cisco (News - Alert)-powered cloud communications service provider, has selected Calabrio ONE Workforce Optimization (WFO) Suite for its cloud-based communications and collaboration solution.
Calabrio ONE seamlessly integrates with collab9’s Cisco-based architecture, and Calabrio’s intuitive, user-centric software provides collab9 with valuable capabilities for making contact center activities simpler and more productive.
ollab9’s customer service capabilities are part of its Enterprise Communications (News - Alert) Services (ECS) offering—an enterprise-class, cloud-based communications solution that integrates hosted voice, video, web conferencing, messaging, mobility and customer care applications into one platform.
Based on Calabrio’s Web 2.0 framework, the flexible Calabrio ONE suite provides collab9 with call recording, quality management, workforce management, speech analytics and intelligent performance dashboards.
Edited by Alisen Downey