Call Recording Featured Article

Jonathan Brinson Joins CSI's Virtual Observer WFO Solutions Team

January 08, 2013

 

A provider of WFO and call recording solutions, Coordinated Systems, Inc. (CSI (News - Alert)) has hired Jonathan Brinson to its’ Virtual Observer partner channel sales team. At CSI, Brinson will provide account management and business development within the company’s partner channel. Brinson brings more than 10 years of experience at Witness Systems/Verint, where he held responsibilities in Avaya (News - Alert) partner channel development and customer care. 


“Jonathan’s experience will benefit our channel greatly, providing go-to solution engineering, sales demonstrations, proposals and support for our resellers’ feet on the street,” said Rich Marcia, marketing director for CSI.

In its 40th year in business, CSI has found success from building quality, long-term relationships with customers and partners with its flagship product, Virtual Observer (VO), a call recording and workforce optimization contact center solution.

Brinson brings a skill set to CSI that originated in technical customer support, giving him a unique perspective to someone in his role, according to Marcia. His main responsibility is supporting the Avaya, Cisco (News - Alert), and other phone system dealers to help win and close business, and to ensure their customers are successful.

“Jonathan will be a tremendous asset, as he has a great deal of history in the enterprise workforce optimization space,” added Marcia.

This opportunity is exciting for Brinson as this new role at CSI comes at a time when the market is opening to the idea of affordable workforce optimization solutions. “There is no longer a need to purchase systems from the legacy industry giants – enterprises can gain much more value from a solution such as Virtual Observer, especially when you consider the long-term cost of ownership," he explained. 

Brinson added, "I can't wait to start presenting the value proposition to more distributors. Selling Virtual Observer is a win-win-win for us, for the resellers, and for the end users.”

Are you looking for ways to accelerate agent performance? To learn about the top 10 ways to boost agent performance, click here.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Rachel Ramsey

Featured Whitepapers

  • Creating Accurate Forecasts in Enterprise Workforce Management
    Social networks have changed business. This goes without saying. But what social networks also have done is highlight the fundamental importance of the customer experience when it comes to product and brand marketing.
  • Top 10 Ways To Boost Contact Center Agent Performance
    This white paper touches on the ways your contact center can improve agent performance by using a call recording and quality monitoring solution. Improving agent performance has many benefits, including creating a healthy work environment, where teams of agents can collectively strive to achieve common goals. It also makes sense that improved agent performance will also yield an improved customer experience.
  • Benefits of Call Recording & Call Monitoring for a Call Center
    This white paper touches on the many benefits your call center will receive when choosing to implement a call recording and call monitoring system. Beyond compliance concerns, there are also quality assurance gains to be leveraged from your recorded calls. Your recordings become assets, an inventory of data from which you can find emerging trends, performance flaws, identify your team's superstars, and ultimately, maximize your center's opportunities creating an environment of stellar customer service.