Call Recording Featured Article

Virtual Console Soothes Organizations with Additions to Small Equipment Portfolio

December 27, 2012

 

Technology has made great strides and literally taken the world by storm, IT infrastructures have become more robust, but increasing business liabilities, legal compliance and need for greater accountability, have added more headaches to organizations.


Virtual Console, known for its new state of the art duplication product line, has helped to iron out some increases by enhancing its portfolio of small-office equipment to include call recording and appointment reminder solutions, noted officials. By introducing its ISDN PRI call recording appliance and Four Analog Line Appointment Reminder, the company hopes to help organizations archive all inbound and outbound calls, retrieve them at will, and also help automatically manage customer appointments and improve customer satisfaction.

With the increasing need to keep records to provide proof of calls and also meet legal requirements, the company’s DS1-1 call recorder allows users to listen in to live calls, search and capture telephone numbers and names and also encrypt the calls. In addition, they can be saved for any duration of time as Wav files. The advantage of saving them in that format is that they can be used as legal evidence if required.

Call recording is a powerful, useful, and an integral tool for many businesses. Increased liabilities underscore the need to keep records of calls, make employees more accountable and also help effectively train and supervise new employees.

The company’s AR-4FXO appointment reminder is useful in places where schedules and appointments matter. With built-in calendar and scheduling system, the tool can not only deliver personalized messages to individuals to a predefined list of phone numbers at specific times but can also play custom announcements regarding upcoming appointments or events. With the ability to call 50 users in one hour over a single phone line, AR-4FXO can call 200 users in the same time.

More importantly, it offers flexible integration with existing office management software and an be connected to a regular analog phone line. This has been designed to save money, reduce no-show appointments and improve the company’s bottom line.

With these latest additions, Virtual Console does seem to have moved a notch higher as an innovative telecommunications manufacturer.

Are you looking for ways to accelerate agent performance? To learn about the top 10 ways to boost agent performance, click here.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Amanda Ciccatelli

Featured Whitepapers

  • Creating Accurate Forecasts in Enterprise Workforce Management
    Social networks have changed business. This goes without saying. But what social networks also have done is highlight the fundamental importance of the customer experience when it comes to product and brand marketing.
  • Top 10 Ways To Boost Contact Center Agent Performance
    This white paper touches on the ways your contact center can improve agent performance by using a call recording and quality monitoring solution. Improving agent performance has many benefits, including creating a healthy work environment, where teams of agents can collectively strive to achieve common goals. It also makes sense that improved agent performance will also yield an improved customer experience.
  • Benefits of Call Recording & Call Monitoring for a Call Center
    This white paper touches on the many benefits your call center will receive when choosing to implement a call recording and call monitoring system. Beyond compliance concerns, there are also quality assurance gains to be leveraged from your recorded calls. Your recordings become assets, an inventory of data from which you can find emerging trends, performance flaws, identify your team's superstars, and ultimately, maximize your center's opportunities creating an environment of stellar customer service.