Call Recording Featured Article
Metropolis Technologies Intros New Telemanagement System Compatible with Avaya Software
It's not at all surprising that, when most people think Metropolis, they think Superman. But, while Metropolis Technologies (News - Alert) may not tangle with alien menaces, they will tangle with high communications prices, and to that end, have recently unveiled the new OfficeWatch Telemanagement Solution for Business.
Perhaps the high point of OfficeWatch Telemanagement Solution is its compatibility with a variety of communications software from Avaya (News - Alert). Since Avaya is already found in a great deal of corporate activities, owing to its status as a leader in the field, having technology that works right outside of the box with a major name will no doubt be a welcome advantage for those considering bringing the OfficeWatch Telemanagement Solution into their fold.
Those who are looking for an easy way to track the calls going into and coming out from the enterprise, as a way to not only ensure employee productivity but also prevent as much unauthorized phone use as possible will have a new venue to do just that with OfficeWatch. Since it works with Avaya's Aura Communication Manager 6.0.1, as well as IP Office 8.0 and 8.1, it offers a much better platform from which to do all that tracking.
Since Metropolis Technologies is also part of the Avaya DevConnect (News - Alert) program--they're a Technology Partner, specifically--it gives them an extra advantage in ensuring that their products work well with Avaya releases. As a Technology Partner, Metropolis can actually submit their products for review by Avaya itself to ensure full interoperability.
Better, Metropolis' newest offering in OfficeWatch isn't its only offering; OfficeWatch is just part of a steadily expanding product line that includes a wide array of telemanagement and call accounting systems alike, and since the combination of Metropolis' products and Avaya's can offer up information like call volume information and emergency alerts, among others, it ensures that Metropolis has the best chance at being part of the widest number of operations.
While there are currently more than a few options out there in terms of tracking employee use of phone lines, OfficeWatch's distinctions--owing largely to their close link with Avaya--make it one of a little extra note. Distinguishing a product from its slew of competitors is seldom an easy task, but for the company that makes the effort, dividends are almost sure to follow.
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