The importance of call recording software is increasing in today’s complex business environments. Call recording solutions are integral for customer-oriented organizations.

Call recording solutions are increasingly used for training and quality assessment purposes. They are also required to ensure compliance. Recorded calls also provide vital clues while investigating an issue. Some organizations also use call recording and analytics to track unauthorized calls and protect themselves from hackers.

To offer the benefits of call recording services to customers, Dialtel, a provider of Voice Broadcasting Services, announced free Call Recording for customers using Live Transfer Campaigns. The call recording feature will enhance the Live Transfer Leads campaigns that customers create.

"Our goal is to provide an interface rich in features without raising the cost for using our service,” said Erik Scanlan, Dialtel CEO, in a statement. “We take a one time hit to add more servers to handle the extra loads, but this is a one time cost we hope to make up with new customer acquisitions."

Most companies charge extra fees for call recording services. This is because call recording increases the load on their service. Dialtel’s free offering allows customers to enjoy premium features at no extra cost, company officials said. 

Dialtel thinks that the free call recording service will help its customers ensure both Quality Assurance (QA) and Quality Control (QC). They can ensure sales agents are displaying solid phone skills and train them on how to correct the mistakes that are costing you sales.

Call recording is a strategy that every organization must implement to improve their customer service and bring success. It will help them address any issues to the sales floor and increase profitability through the constant improvement of the sales metrics.

To know how to implement call recording in your call center for best results, read this article.