Call Recording Featured Article
Call Accounting Solutions are Essential for the Modern Business
Anybody who keeps up on current tech knows that the mobile industry is gigantic: The global LTE (News - Alert) equipment market alone is supposed to grow to $17.5 billion in 2016, after all. Meanwhile, mobile operators like Verizon (News - Alert) make billions of dollars every year — they even make enough to spend billions on advertising each year. Despite this, though, mobile providers still seem unable to provide accurate billing information to customers. As such, it's up to the customer to implement their own call accounting solution in order to ensure complete billing information each month.
That's where solutions like MegaCall, from TelSoft Solutions, come in. MegaCall, which has been around for some time as part of TelSoft's MegaWare line of products, allows companies to accurately track call expenses and mobile usage for comparison to telecom bills. It features a real-time, web-accessible interface that allows users to quickly and easily find billing errors. In this way, calls can be rated against contract usage rates, costs can be allocated as needed and reporting can be quickly generated in relation to traffic, fraud and analysis.
MegaCall can track telephone usage from any type and number of PBXs, allowing it to analyze call activity for an entire enterprise from a single centralized system.
While it may not seem like a big deal to be overcharged now and then by a few dollars or cents, an Aberdeen Group report has actually found that telecom cost leakage could be costing customers as much as $8 million per year. Additionally, a Gartner (News - Alert) Group analyst has been quoted as saying that 12 to 20 percent of corporate telecom charges are in error, while 85 percent of those errors are in the carrier's favor.
Such telecom billing errors actually put many telecom companies in danger of non-compliance with the Sarbanes-Oxley act, which requires accurate reporting of operating expenses. As such, solutions like MegaCall are an essential tool for companies of all sizes.
Edited by Juliana Kenny