Verint's Driving Innovation Conference to Showcase Customer-Inspired Excellence

 Verint (News - Alert) Systems, a provider of actionable intelligence solutions and services for enterprise and security intelligence, is hosting a global user conference June 18-21, 2012 at the Sheraton New Orleans Hotel in New Orleans, La.

The Driving Innovation customer conference offers attendees a dynamic environment that includes breakout sessions, influential speakers, hands-on learning, social media and other interactive activities. It also features Verint’s customer recognition program, which includes the Innovator of the Year award, Voice of the Customer award, and the Branch Excellence award.

The conference program provides an in-depth look at the enterprise workforce optimization (WFO) and voice of the customer (VoC) verticals, retail financial services and back-office markets and corresponding technology solutions. Driving Innovation highlights winning strategies to help global organizations use of the voice of the customer to drive operational excellence, while maximizing technology investments to achieve key business and customer goals inside the contact center and throughout the broader enterprise.

At Driving Innovation 2012, there will be nine interactive tracks exploring industry trends, business application and execution, and solution-specific sessions. The sessions will explore topics such as the evolution of workforce optimization, achieving world-class productivity in the contact center and back office, the hidden benefits of workforce management software, and revolutionizing the call center with speech and chat technologies.

Verint offers security intelligence solutions to protect people, property and assets, and enterprise intelligence solutions, to shape the customer experience, improve enterprise performance, and gain insight into trends and customer sentiment. Verint also offers workforce optimization software for contact centers, branch and remote offices, and back-office operations.

Other companies provide workforce optimization solutions for a variety of businesses. Knowlagent recently integrated its RightTime call center solution, which enables call centers to tap into unproductive idle time to increase agent productivity and performance, with NICE IEX (News - Alert) Workforce Management. RightTime software increases agent performance and productivity by enabling agents to work on personalized and prioritized activity queues consisting of training, coaching, communication, and other off-phone activities.

At Driving Innovation, pre-conference workshops are available to provide hands-on experience and training, which are organized into tracks that focus on industry best practices and/or features in the Impact 360 and Vovici (News - Alert) solutions. Advanced registration is required to attend the pre-conference workshop.s

Also available to attendees are the “Ask the Experts” breakout sessions, a technology showcase and an online customer community that provides an environment for collaborating and interacting with peers across a variety of topics.

Twitter (News - Alert) users are encouraged to share thoughts, feedback and takeaways of Driving Innovation with the hash tag topic, #Verint12.