Call Recording Featured Article
Tips from the Top: Call Recording Industry
Whenever a company tries something new, it’s always nice to hear from others as to how something has worked for them. Whether it is a new piece of technology, an office product or something as simple as creating a new position within the organization, tips from top leaders can always help to make your transition a little smoother.
Here we will take a look at some tips from top leaders in the call recording industry. Everything from helpful hints to motivational quotes to share with your employees can be found here to help you make this transition a success for you and your company.
Mother Theresa, John Quincy Adams and Charles Darwin to name a few, are not names you would associated with the call recording industry. What they are familiar with is inspirational quotes that can still be applied in today’s world, according to this Call Center Stories blog.
If your employees are handling your call center, you want to make sure that they are offering the best customer service possible. Use some of these quotes to help them feel better about the service they provide:
“Let no one ever come to you without leaving better and happier.” – Mother Theresa
“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” – Charles Darwin
“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” – John Quincy Adams
That sums it up. Your actions and the actions of your employees should be that of a leader in your field if you want to continue to grow your company.
Develop Your StaffNot only should your employees work on their customer service skills, it is up to you to develop them as a quality employee, according to this piece. One helpful tool for this would be to allow agents to listen to themselves as they talk to customers. Record their conversations with call recording technology and play them back in a training session.
The real-time dashboard is critical for call recording as it allows the user to know what information was captured with the call, where it is archived, how it ranks according to performance metrics and how to recall the interaction later for training or coaching purposes. The dashboard also provides information on trends, vital information, patterns and potential inefficiencies.
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What is Most Important
After a brief survey and many answers, LinkedIn users relay on what they feel is the most important tool to help their business grow. When the question was asked about what some thought was the best customer service breakthrough, a few specifics were shared:
- The Internet
- Software as a Service (SaaS)
- Outsourced services
- Open Source (News - Alert)
The Internet could possibly be the foremost important tool that companies have today to drive business, generate a buzz and communicate with customers. Call recording is easily integrated with your online tools to ensure the best performance of the agent and the greatest level of satisfaction for the customer.