Call Recording Featured Article
ContactPoint's LogMyCalls Out of Beta
ContactPoint’s LogMyCalls is finally out of its Beta period and one can access, sign-up and use LogMyCalls by signing up on www.logmycalls.com. Those unfamiliar with LogMyCalls would be interested to know that it is a smart call tracking, recording and customer intelligence solution that seeks to be the future of call analytics and customer intelligence.
LogMyCalls has been designed to fulfill all the demands of the marketing industry, as it has a feature set that includes; website Dynamic Number Insertion, full integration into CRM solutions and Google (News - Alert) Analytics-in an intuitive interface with easy-to-understand marketing analytics reports. Some other important features that one comes across on LogMyCalls include; searchable call recording, call tagging, call commenting and custom scorecard creation, empowering customers to group calls and analyzing them ad hoc.
LogMyCalls entered its Beta period in January and since its inception won critical praise and garnered positive reviews from marketing publications and blogs alike. The solution was awarded Internet Telephony Product of the Year Award and the Customer Interaction Solutions Product of the Year Award, as it was successful in helping businesses to establish which advertising methods were efficient and advanced their ability to secure business over the phone.
"During our Beta period we've added marquee clients from automotive, hospitality, home services, advertising and other key market segments, all of whom love the ease-of use and in-depth analytics. Our 10 years of experience of helping people make more money over the phone has given our application a unique set of features that these early customers really appreciate," ContactPoint VP of Sales and Marketing, Carlton van Putten, says. "I've been a part of several SaaS (News - Alert) launches and this Beta cycle has been one of the most successful."
"LogMyCalls represents the future of call analytics and customer intelligence," said ContactPoint CEO Jason Wells. "Our competitors in the call tracking space, frankly, are only concerned about marketing analytics - what happens up until the phone rings. We focus on that too, but we also know that what happens during the phone call provides immense customer intelligence. LogMyCalls is for everyone who cares about both sides of the sales and marketing equation."
Edited by Brooke Neuman