Call Recording Featured Article
OAISYS Provides On-the-go Access to Call Recordings
OAISYS specializes in business call recording and contact center management solutions. The company has optimized the on-the-go user experience for accessing recordings to address the needs of businesses that heavily depend on a range of communications and computing technologies such as smart phones.
Mobile Recall can support mobile Web access to call recordings, and deliver a rich user experience without the need for software download or installation on the access device.
Built on an HTML5 framework OAISYS Mobile Recall provides search and playback functions as well as empower the user to view desired interaction metadata.
“When we introduced the predecessor of Mobile Recall almost three years ago, it was a proactive measure addressing what has since been dubbed the 'Bring Your Own Device' trend,” said Brian Spencer (News - Alert), president of OAISYS.
“Since that time, we have taken full advantage of evolving technology to make the Mobile Recall user experience even simpler and to promote cross-device extensibility.”
Those using browser-enabled devices can leverage Mobile Recall to run ad-hoc searches for one or more recorded calls and save routine searches for instant access anytime.
Mobile Recall will also let you drill down from a list to specific recordings using a multitude of criteria and view informative business data related to the interaction.
OAISYS was in news earlier this month for announcing the release of version 7.2 of its Talkument and Tracer call recording software solutions.
Edited by Juliana Kenny