Call Recording Featured Article
Agreement Brings Call Recording to Cisco Customers
Calabrio’s advanced recording applications have been selected for Cisco's (News - Alert) SolutionsPlus Program. Cisco SolutionsPlus delivers a one-stop ordering experience for both customers and channel partners for select third-party products and applications.
Thanks to the SolutionsPlus agreement, Cisco customers would now be able to order one integrated solution through Cisco and work with Calabrio for fulfillment and product support.
“Customers today want technology solutions that are easy to own, use, and support to deliver solid business benefits,” said John Hernandez, vice president and general manager of the collaboration business applications business unit at Cisco, in a statement.
Hernandez said that the company is excited that Calabrio (News - Alert) software will be available to its customers through the SolutionsPlus program because it allows to offer Cisco MediaSense customers with advanced recording applications to fill that critical need.
Officials with Calabrio said that the products include Calabrio Quality Management for evaluation of voice transactions, Calabrio Advanced Quality Management for evaluation of voice and screen transactions, and a Search and Play application, which provides quick, easy and precise access to all calls recorded for compliance, transaction verification, or other departmental applications throughout the enterprise.
“Capturing, evaluating and analyzing transactions is becoming even more essential for enterprises and customer service organizations as they seek effective ways to protect the business, capitalize on trends, ensure customer loyalty and create competitive advantage,” said Tom Goodmanson (News - Alert), president and CEO of Calabrio.
Goodmanson said that the company is thrilled that Cisco has selected Calabrio software to be part of the SolutionsPlus program, because it allows the mutual customers easy access to these high-value applications with the added confidence that they are well integrated into their total Cisco solution.
Calabrio is a leading provider of enterprise recording and contact center workforce optimization software.
Company officials said that Cisco MediaSense controls the capture of transaction media while Calabrio's intuitive Web 2.0 interface provides a flexible and dependable solution for business functions important to the contact center and the broader enterprise, including compliance review, quality management, legal discovery and training.
Edited by Juliana Kenny