Call Recording Featured Article
Fujitsu Partners with Natterbox for Mobile Call Recording
Fujitsu (News - Alert) has signed an agreement with Natterbox, a UK-based hosted voice and telecommunications company, that will allow Fujitsu exclusive rights to use Natterbox’s network-based call recording and retention management services for their mobile devices.
Mobile Call Recording allows your business to achieve full compliance when recording with mobile devices, adhering to the same stringent standard as with fixed lines. The new FSA rules state that starting from November 2011, mobile phone conversations relating to transactions in the equities, bond, derivatives and financial commodity markets must be recorded and stored to help maintain the integrity of the UK market. All call recordings must be stored for a minimum of six months and all private relevant phone conversations must take place on a recorded line.
“Our conversations with UL Financial institutions have shown that there is still wide scale uncertainty among the sector about how to ensure full compliance with the FSA’s regulation and those solutions adopted to date are not fit for purpose,” said Stuart Rye, Associate Director of Financial Services for Fujitsu UK and Ireland. “In response to this, we are partnering with Natterbox to offer a robust, network-based recording and retention solution directly to our customers and through channel partners.”
Natterbox will allow Fujitsu access to its call recording services using a cloud-based program. The secure, on-network mobile call recording service allows for companies to switch over efficiently without the need for any additional hardware or software updates. Cloud-based also means there is no equipment that needs installation or additional fees to maintain the service, which should make for a fast and seamless integration. Natterbox offers a secure web portal that will allow administrators to set call recordings and manage all of the incoming and outgoing call data.
Natterbox CEO Neil Hammerton said that after working hard on development to become compliant with the new FSA rules, he is happy to be forging a new relationship with Fujitsu. Although Hammerton acknowledged that the two companies are at the very beginning stages of development. “However, compliance changes for mobile call recording have only just begun and out partnership with Fujitsu is focused on global opportunities and the next phase of voice recording and reporting,” said Hammerton.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration click here.
Stay in touch with everything happening at ITEXPO. Follow us on Twitter.
Edited by Rich Steeves