Calabrio Establishes Formal Workforce Optimization User Group
November 01, 2011
By Anil Sharma, TMCnet Contributor
Calabrio (News - Alert), Inc., a provider of contact center workforce optimization software, has established formal workforce optimization user group.
The Calabrio User Group will meet for its first summit November 7 – 9 in Nashville, Tenn., where members will share best practices, receive exclusive training, view product demos, and interact with the Calabrio team.
Officials with Calabrio said that since 2007, the company has steadily built a workforce optimization customer-base of over 3,000 customers and deployed its comprehensive integrated suite on more than a million desktops.
Company officials said that the Calabrio User Group was formed to provide a strong customer community and collaboration forum among veteran and new clients.
"We are pleased to support a formal organization of our workforce optimization software customers," said Tom Goodmanson (News - Alert), president and CEO of Calabrio, in a statement.
"It is essential to our success and the success of our customers that we work together to evolve our solutions to offer fresh ideas that meet real needs and support our customers' ability to remain fast and flexible in this dynamic industry,” said Goodmanson.
He said that the goal of the Calabrio User Group and other collaborative forums is to engage in robust exchanges with the customers to stay in touch with their goals and challenges, and understand how one can propel businesses forward in an easy and flexible way.
According to company officials, the charter of the CUG community is to assist with defining the company's product roadmap, further enhancing the overall user experience.
Along with an annual face-to-face meeting, members will benefit from a dedicated website featuring best practices and educational materials.
The Calabrio User Group is to be co-managed by Calabrio and a Customer Board of Directors with representatives from DeVry, Universal American, Insight, Polaris, AAA Western & Central New York, and others.
Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.Edited by Juliana Kenny