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M5 Networks Acquires Callfinity to Augment Hosted Managed VoIP Offering
M5 Networks, a provider of unified communications (UC) and hosted, managed Voice over Internet Protocol (VoIP) solutions, announced it has acquired Callfinity (News - Alert), a provider of contact center software solutions.
Callfinity’s contact center technology will enable businesses to achieve a higher level of customer support throughout their organizations, not just in the contact centers, company officials said.
“In acquiring Callfinity, we're acquiring a powerhouse combination of great contact center technology and contact center experts,” said Dan Hoffman (News - Alert), CEO of M5, in a statement. “Callfinity's intuitive contact center interface will augment our hosted, managed VoIP offering.”
M5 also announced that Callfinity’s CTO Patrick Conroy joins M5 as vice president of technology to oversee the growth and success of the company's largest clients. Jeff Valentine, former Callfinity president and CEO, is appointed as senior vice president of product marketing at M5
“We're proud to be joining a team as innovative and committed to a managed customer service approach as the M5 team,” said Valentine in a statement. “Our customers can expect the same Callfinity support and staff, but with the added benefit of M5's product set.”
Earlier in July, M5 Networks (News - Alert) announced that its M5 Call Conductor hosted business VoIP phone system has been named by Technology Marketing Corporation (TMC), publisher of Communications Solutions magazine, as a Product of the Year for 2009.
Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Chris DiMarco