With Virtual Observer, you will create a better trained call center agent and continuously improve the customer experience! Virtual Observer (VO) 3.0 is designed from the ground up to be a simple, effective and affordable quality assurance solution for call centers. VO is fully customizable and designed to continuously improve the performance of your call center agents. VO is available in a wide array of configurations designed to work with call centers of all sizes.
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Call Recording Featured Article
December 05, 2007
Call Recording Provider Telrex Announces CallRex Multi-Media 3.7
By Stefania Viscusi, Assignment Desk Editor
Call recording provider Telrex (News - Alert) has introduced the new CallRex Multi-Media 3.7. The software, optimized for both formal and informal contact centers, offers not only improvements in employee performance and training but also a more complete picture of customer interactions.
In today's contact center where contact occurs in ways other than just over the phone, an addition to call recording is necessary. With CallRex Multi-Media 3.7 it is possible to monitor employees' computer screens, record screen shots, log web activity and track emails sent and received-- for activity monitoring that is easy and affordable.
Bob Cordes, VP Product Management at Telrex commented in a statement to the press, "CallRex Multi-Media 3.7 is ideal for all types of businesses that want to enhance customer satisfaction and accelerate employee training."
For managers, the offering improves the way they train employees as well as the way performance is monitored and can be used together with call recording to gain further insight into customer interactions thanks to CallRex's ability to "live monitor, record and playback comprehensive customer interactions from anywhere on the network based on configurable permissions and access rights."
CallRex Multi-Media 3.7 is an integrated companion module to CallRex Professional IP call recording and monitoring software and is available at $99 per seat, with discounts available.
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.