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Call Recording Featured Article
October 17, 2007
Telrex Announces Call Recording Support for Microsoft Communications Release
By David Sims, TMCnet Contributing Editor
Telrex (News - Alert), vendor of the CallRex suite of IP call recording and contact center products, has announced support for Microsoft (News - Alert) Office Communications Server 2007 and Microsoft Office Communicator 2007. The support means customers can record phone calls for regulatory compliance, dispute resolution, training and security.
"The ability to record and monitor calls has become a standard business practice for most every business today," said Bob Cordes, VP Product Management at Telrex. He said that via his company's "strategic relationship" with Microsoft, "more business customers will be able to deploy Office Communications Server 2007 and Office Communicator 2007 because they will be able to record and monitor calls using CallRex software."
CallRex is all software and runs on standard Windows-based servers. It enables call recording, triggered call recording, on-demand call recording and live monitoring from anywhere on the network. It lets recorded calls be linked with business applications such as Microsoft Dynamics CRM to create a comprehensive history of interactions.
In addition, the CallRex suite includes CallRex API, a .NET (News - Alert) application programming interface, which enables developers to make available all of the recording, monitoring and playback features of CallRex from within third-party applications for streamlined business processes.
This spring Telrex announced support for the Cisco (News - Alert) Smart Business Communications System.
Telrex's CallRex software is designed to integrate with the Cisco Unified Communications (News - Alert) 500 small business IP telephony system to provide IP call recording and monitoring for Cisco IP phones, company officials said at the time:
"SMB customers can combine CallRex Unlimited licenses and On-Demand licenses as they want. Unlimited licenses allow automatic, triggered recordings based on multiple criteria for 100 percent or selective call recording. On-Demand licenses allow managers or employees to manually record calls in real time."
On-Demand licenses feature CallRex Look-Back recording enabling users to record an entire telephone call at any time during the call.
CallRex software uses packet-sniffing technology to record IP phone calls occurring through the Cisco UC500. Call recordings are retrieved through the CallRex user interface via multiple search criteria, and can be exported for use with business applications including email, CRM, agent training, and more.
David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.