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Verint Customers Continue to Deploy Patented PCI-Supporting Software for Data Privacy and Security
Verint Systems Inc., global player in Actionable Intelligence solutions and value-added services, announced that its customers are deploying patented PCI (News - Alert)-supporting software for data privacy and security.
The Payment Card Industry Data Security Standard (PCI DSS) continues to serve as a catalyst for data security in global organizations, while technology serves as a key enabler in attaining compliance.
Officials with Verint (News - Alert) Systems said that Impact 360 Recording, Impact 360 Quality Monitoring, and Impact 360 Desktop and Process Analytics software helps customers enhance the protection of customer data and recording processes, while adding robust encryption and key management, a secure storage environment, and the option to not record certain sensitive data at all.
Company officials said that the company’s Impact 360 Desktop and Process Analytics solution comprises a host of unique capabilities that also are helping Verint customers address a critical requirement inherent in PCI compliance: the ability to initiate a halt of recording to avoid the capture of what the PCI Security Standards Council calls Sensitive Authentication Data (SAD)—that is, data for which storage is prohibited by the PCI DSS—and then automatically resume that recording again, via agent desktop events.
According to company officials, Verint’s call recording, quality monitoring and workforce management software has been successfully tested and validated against the Barracuda Web Application Firewall from Barracuda Networks.
This added option provides customers the benefit of an additional layer of defense against such common and complex issues as SQL injections, cross-site scripting attacks, session tampering, and buffer overflows for both internal and external facing applications.
Barracuda Networks’ expertise in protection against security vulnerabilities enables Verint customers to be confident in their choice of a Barracuda Web Application Firewall, knowing it has been thoroughly tested with the Impact 360 solutions.
This year, the PCI Security Standards Council evolved guidance for contact centers with regard to the storage of card security codes in digital call recordings.
Company officials said that Impact 360 Desktop and Process Analytics helps customers achieve PCI DSS compliance by avoiding the capture of this code via automatically triggered pauses in recording based on activities on the employee desktop, such as those involving the on-screen card security code field.
Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.
Edited by Chris DiMarco