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Verint Experts Explore Enterprise Workforce Optimization Themes at Upcoming Global Events
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Verint Experts Explore Enterprise Workforce Optimization Themes at Upcoming Global Events

 
November 12, 2010

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By Anil Sharma, TMCnet Contributor
 

Verint Systems Inc., a global player in Actionable Intelligence solutions and value-added services, announced that company experts from Verint (News - Alert) Witness Actionable Solutions will present on the impact of enterprise workforce optimization (WFO) strategies and solutions during several upcoming global events.


Officials with Verint said that the sessions will span a variety of topics, including best practices for implementing WFO in back-office operations environments, and how customer interaction analytics is helping forward-thinking organizations gain deeper insight into the "voice of the customer."

Company officials said that at the Congreso de Contact Center & BPO to be held on November 15, Greg Sherry--vice president, marketing and business development for the Americas--will explore "The Impact of Social Networking on the Contact Center."

During the session, he will share case studies that highlight how forward-thinking companies are incorporating social networking concepts into their customer service programs, helping them make better informed decisions on sales, service and other operational issues.

Focused on China's financial market, the 4th Annual Contact Center and BPO Summit, which would be held on Nov 18, will feature a Verint session that profiles key workforce optimization industry trends and the ways financial institutions leverage WFO and, even more specifically, speech analytics strategies and solutions to enhance sales, service and the customer experience.

At AB+F Business Transformation Panel Discussion and Luncheon 2010 on November 19, Chris Zaske--vice president, back office and retail financial services--will participate in the panel entitled "Developing a Consistent Business Framework for Success".

The discussion will highlight the focus many organizations have on "customer experience" strategies for front-office and other customer-facing parts of the business--as well as explore how deploying business process optimization strategies in the back-office can create operational and cost-efficiencies.

At the event on How to Optimize the Back Office on November 25, Verint will explore the ways enterprise workforce optimization solutions complement existing tools already in place across back-office operations--and how it supports managerial approaches to optimizing people, process and technologies.


Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Edited by Juliana Kenny

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