Coordinated Systems’ Virtual Observer solution is now officially compliant with Avaya (News - Alert) Aura Communication Manager 6.0 as well as the Avaya Aura Application Enablement Services 5.2.2. Virtual Observer is a high performance call recording solution designed to help call centers maximize quality assurance, leverage call recording, and utilize speech analytic tools.  

As a member of the Avaya DevConnect (News - Alert) program, CSI is a leading call recording solution provider. Its flagship product, Virtual Observer, is a quality optimization solution for call centers. Supporting Avaya and other leading phone systems, it gives high value with low cost, and improves customer satisfaction.

In a recent interview with TMC, Rich Marcia, director of marketing for CSI (News - Alert) told us that he had recently spent quite a bit of time on the road speaking with customers to gain their perspective on the market these days, and what they need from it. CSI has always been on the cutting edge of speech technology, and, as a member of Avaya DevConnect, takes part in the initiative to develop innovative third-party products with Avaya interoperability.

Marcia stated, “We’re very excited to be compliant with Avaya Aura Communication Manager and Avaya Aura AES. Our network of Avaya platinum business partners, as well as their customer base, can be assured of our continued faith and compliance with the Avaya platform.”

Notably, CSI is a Gold member of Avaya DevConnect, and is able to submit products to Avaya’s Test Lab thereby ensuring product compliance with Avaya technology. Eric Rossman (News - Alert), vice president, developer relations, Avaya said, “Development partners like CSI are helping Avaya deliver strong performance and innovation to businesses of every size…By maintaining compliance through Avaya DevConnect, Virtual Observer offers a scalability and value in Avaya recording which allow for continued growth and ROI.”