Call Recording Featured Article
Noble Systems Helps Growth in Accounts Recovery Industry
Noble Systems (News - Alert) Corporation, a global leader in contact center technology solutions, is currently serving more than 100 U.S. accounts recovery agencies – including some of the largest firms in the industry.
A recent survey commissioned by the Association of Credit and Collection Professionals (ACA International) found that the accounts recovery industry supports more than 400,000 jobs and generates more than $17 billion for the U.S. economy each year.
“Effective debt management services call for the very best in contact center technology,” Chris Hodges, Senior Vice-President of Sales for Noble Systems, said in a press release. “That’s why we offer so much more than cookie-cutter software. Our proven solutions are tailored to the industry and utilize the latest in speech analytics, real-time management tools, flexible collector desktops, PCI (News - Alert) Compliance and much more.”
Based in Atlanta, GA, Noble was the first vendor to offer an open, scalable, fully-distributed platform. Noble Systems’ accounts recovery clients make and receive tens of thousands of calls and emails each day through unified platforms that function on any browser or operating system. These and other financial services companies rely on Noble Systems for contact management software that increases right-party contacts, enhances collector productivity and improves overall collections results.
Tens of thousands of agents at 4,000+ client installations worldwide conduct business using the award-winning Noble platforms for inbound, outbound, and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting; and real-time reporting and management tools.
Noble Systems and Apex (News - Alert) Credit Management, one of the UK’s leading, ethical debt management companies, recently announced significant landmark achievements in revenue collections and compliance monitoring utilising Noble System’s contact centre platform and Nexidia’s (News - Alert) award-winning speech analytics capabilities.
Trupti Kamath is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.
Edited by Chris DiMarco