Call monitoring and recording platforms have made leaps and bounds since their adoption in the call center sphere. Because of the constant technological advancements of online and phone commerce, call monitoring records are under more scrutiny than ever before. The Payment Card Industry is usually the primary proponent of compliance laws and there requirements very frequently require ecommerce support providers to reevaluate how they operate. To this effect Verint Systems Inc is offering new compliance support to all aspects of it call monitoring platform.

Verints Impact 360 software suite has a number of process analysis solutions and has been built from the ground up with features essential to PCI (News - Alert) compliance. According to the release, “ This year, the PCI Security Standards Council evolved guidance for contact centers with regard to the storage of card security codes in digital call recordings. Impact 360 Desktop and Process Analytics helps customers achieve PCI DSS compliance by avoiding the capture of this code via automatically triggered pauses in recording based on activities on the employee desktop, such as those involving the on-screen card security code field. Impact 360 Desktop and Process Analytics also helps customers by analyzing processes and system usage across the enterprise, supporting compliance officers and personnel in their security policy and regulatory compliance roles.”

The software has been verified by Barracuda Networks (News - Alert) and has been certified against the Barracuda Web Application Firewall. This gives customers an additional level of protection against intrusion and information theft.

Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.

Edited by Chris DiMarco