Activate Email 
INDUSTRIES
Welcome to the Call Monitoring Channel
Coordinated Systems, Inc. (CSI) delivers enterprise-ready call center recording and quality monitoring solutions at an extremely high value to price. The company specializes in working with small, mid-size and large contact centers in single or multiple locations. The Call Monitoring channel on TMCnet is a portal designed to aggregate content of interest to CSI's customers, potential new customers, partners, and suppliers. This portal can be used to learn more about how call recording and
call monitoring can be used for not only compliance and verification, but also to improve the performance of your call center. Look back here often to keep up with the latest CSI and Virtual Observer news.
Follow us on
Visit our Call Recording channel for more information on Quality Monitoring and Training for your Contact Center.
call monitoring can be used for not only compliance and verification, but also to improve the performance of your call center. Look back here often to keep up with the latest CSI and Virtual Observer news.
Follow us on
Visit our Call Recording channel for more information on Quality Monitoring and Training for your Contact Center.
White Papers & Related Links
 |
 |
 |
Call Monitoring Featured Articles
It's critical that emerging IP phone vendors, such as Cisco and Avaya, are developing devices that are compatible with call monitoring systems, as a way to improve operations and enlist quality control over products for contact centers and companies in the customer relationship management, or "CRM," industry, said one official from a Basking Ridge, N.J.-based enterprise communications giant.
11/20/2009
Financial institutions – such as banks and credit unions – face an increasing number of regulatory and competitive challenges, especially as both the overall economy and the financial industry itself tightened. If they are proactive, these organizations meet these challenges head on by implementing call recording and quality monitoring systems in order to maintain federal compliance and to keep customer satisfaction at a very high level and, typically recording all incoming or outgoing calls within their contact center environment.
10/23/2009
Call monitoring, the practice of listening to customer interactions and providing feedback to an agent on how they can improve their sales approach, ranks among the most hotly debated topics within the customer relationship management, or "CRM" market.
9/28/2009
Is it big brother eavesdropping on every phone call made? Is it employers checking up on employees to catch them when they're goofing off? Is it a system which checks for sound quality?
8/20/2009
In part two of this four part series designed to feature the unique challenges and solutions for businesses facing increasing demand on the performance of their contact center to increase customer lifetime value, Coordinated Systems, Inc. (CSI) takes a closer look at rolling out your solution.
5/19/2009
