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INDUSTRIES
INDUSTRIES
Welcome to the Call Monitoring Channel
Coordinated Systems, Inc. (CSI) delivers enterprise-ready call center recording and quality monitoring solutions at an extremely high value to price. The company specializes in working with small, mid-size and large contact centers in single or multiple locations. The Call Monitoring channel on TMCnet is a portal designed to aggregate content of interest to CSI's customers, potential new customers, partners, and suppliers. This portal can be used to learn more about how call recording and
call monitoring can be used for not only compliance and verification, but also to improve the performance of your call center. Look back here often to keep up with the latest CSI and Virtual Observer news.
Follow us on
Visit our Call Recording channel for more information on Quality Monitoring and Training for your Contact Center.
call monitoring can be used for not only compliance and verification, but also to improve the performance of your call center. Look back here often to keep up with the latest CSI and Virtual Observer news.
Follow us on
Visit our Call Recording channel for more information on Quality Monitoring and Training for your Contact Center.
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Call Monitoring Featured Articles
In part two of this four part series designed to feature the unique challenges and solutions for businesses facing increasing demand on the performance of their contact center to increase customer lifetime value, Coordinated Systems, Inc. (CSI) takes a closer look at rolling out your solution.
5/19/2009
Over the years SRA Associates has developed into one of the most dependable results-oriented service providers in the industry, offering customers a cost-effective extension to their in-house recovery efforts.
5/12/2009
This is a four part series that features the unique challenges and solutions for businesses facing greater dependency on the performance of their contact center to increase customer lifetime value.
5/7/2009
I recently had the opportunity to ask Richard Marcia, marketing director of Coordinated Systems, Inc., about the Call Center space, the past year and what is to come.
12/15/2008
While Connecticut has yet to be confused with Silicon Valley, or even Silicon Alley for that matter, technology companies in the Nutmeg state are providing vital services throughout the world, and those offering money saving services and products are likely to continue growing.
11/14/2008
