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Welcome to the Call Monitoring Channel
Coordinated Systems, Inc. (CSI) delivers enterprise-ready call center recording and quality monitoring solutions at an extremely high value to price. The company specializes in working with small, mid-size and large contact centers in single or multiple locations. The Call Monitoring channel on TMCnet is a portal designed to aggregate content of interest to CSI's customers, potential new customers, partners, and suppliers. This portal can be used to learn more about how call recording and
call monitoring can be used for not only compliance and verification, but also to improve the performance of your call center. Look back here often to keep up with the latest CSI and Virtual Observer news.
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Visit our Call Recording channel for more information on Quality Monitoring and Training for your Contact Center.
call monitoring can be used for not only compliance and verification, but also to improve the performance of your call center. Look back here often to keep up with the latest CSI and Virtual Observer news.
Follow us on
Visit our Call Recording channel for more information on Quality Monitoring and Training for your Contact Center.
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Call Monitoring Featured Articles
Editor's Note: When a company tends to report of the progress or success of a specific product or service, the announcements that flood the press wires are generally filled with testimonials from the provider, rather than directly from the customer. However, I came across a case study that reported how call monitoring and call recording systems provider Coordinated Systems Inc.'s, or "CSI," product's assisted Sacred Heart Health Systems' be a call center of excellence, I had to report.
2/8/2010
Editor's Note: When a company tends to report of the progress or success of a specific product or service, the announcements that flood the press wires are generally filled with testimonials from the provider, rather than directly from the customer. However, I came across a case study that reported how call monitoring and call recording systems provider Coordinated Systems Inc.'s, or "CSI," product's assisted Sacred Heart Health Systems' be a call center of excellence, I had to report.
2/3/2010
Traveling Through the Center of the Storm: A Business Survives Multiple Economic Recessions (Part 2)
Editor's note: In this two part series, Coordinated Systems Inc.'s, or "CSI," Marketing Director, Rich Marcia, sits down with Robert Hutcheon, CEO of CSI, to discuss how the company dealt - and is currently still dealing - with the current economic situation in terms of how it plays into the company's operations and success. Combined with commentary on Hutcheon's past professional and personal experiences, the article takes a unique spin on a traditional CEO interview, and turns it into a compelling tale about how this East Hartford, Conn. company stayed afloat when many others gave up and sank.
1/25/2010
Traveling Through the Center of the Storm: A Business Survives Multiple Economic Recessions (Part 1)
Editor's note: In this two part series, Coordinated Systems Inc.'s, or "CSI," Marketing Director, Rich Marcia, sits down with Robert Hutcheon, CEO of CSI, to discuss how the company dealt - and is currently still dealing - with the current economic situation in terms of how it plays into the company's operations and success. Combined with commentary on Hutcheon's past professional and personal experiences, the article takes a unique spin on a traditional CEO interview, and turns it into a compelling tale about how this East Hartford, Conn. company stayed afloat when many others gave up and sank.
1/25/2010
For companies with contact centers, using all available resources to promote business increases traffic and, ultimately, helps deliver profitable results. As the professional market evolves, more and more companies are turning toward social networking as a way to maintain and promote business and services.
1/15/2010
