Call Center Industry News

TrackVia to Showcase DIY Business Application Builder at Under the Radar 2013
5/21/2013 10:09:36 AM

Accenture implements new digital social platform for Unilever
5/21/2013 9:39:35 AM

HomecareCRM Launches Integration with PointClickCare to Help Customers Improve Operational Efficiencies
5/21/2013 9:38:44 AM

PolyVista Launches PolyVista Zoom-A New Web Content Analysis Service for Uncovering Consumer Trends
5/21/2013 9:23:02 AM

Parker County, Texas, to Use Tyler Technologies' Integrated SaaS Court Solution
5/21/2013 9:17:01 AM

KiSSFLOW Makes Self-Service, Business Workflows One-Click Away with Google Quick Action Buttons for Email
5/21/2013 9:15:04 AM

Pentaho Offers Concierge Services in Response to Growth of Global 2000 Customers
5/21/2013 9:09:43 AM

Software-as-a-Service, Cloud, IT and Mobile Trends Reshaping How Software Companies Operate, Says PwC U.S.
5/21/2013 9:09:40 AM

Leading Transportation Manufacturer Selects inContact to Support Named Customer Accounts through Virtual Contact Center
5/21/2013 9:09:35 AM

Mitsubishi Electric to Enhance Global Smart Meter Business through Collaboration with Echelon
5/21/2013 9:09:33 AM

Concurrent Completes the Big Data Hat Trick for Hadoop Applications
5/21/2013 9:01:22 AM

Avantas Receives 20 Year Patent for Smart Square® Technology
5/21/2013 9:01:06 AM

Symplified Expands Board of Directors with Veteran SaaS Executive Gene Austin
5/21/2013 9:01:03 AM

Infor Epiphany Wins ISM 2013 Top 15 CRM Software Award
5/21/2013 9:00:47 AM

Itron Renews Contract with British Gas for Comprehensive Managed Services
5/21/2013 8:45:05 AM

New Product Announcement: Yammer
5/21/2013 8:39:35 AM

ShoreTel Enables Staffing Firms to Gain Competitive Advantage
5/21/2013 8:39:32 AM

Cornerstone OnDemand Management to Present at the Barclays Global Technology, Media and Telecommunications Conference
5/21/2013 8:38:57 AM

Customer Satisfaction Edges Up Due to Improvements in Information Sector
5/21/2013 8:30:08 AM

Insight Teams with 8x8 to Provide Cloud Communications Solutions
5/21/2013 8:15:04 AM

White House Honors TransLoc as Champion of Change
5/21/2013 8:09:28 AM

iQmetrix Announces New Tools to Connect with Today's Consumer at CTIA 2013
5/21/2013 8:09:25 AM

Mobivity Acquires Front Door Insights, Establishes Channel Partnerships to Multi-Billion Dollar Directory Publishing Industry
5/21/2013 8:00:39 AM

Market Leader Launches Comprehensive Mobile Tools for Busy, On-the-Go Real Estate Professionals
5/21/2013 8:00:38 AM

SecureAuth Launches Device Fingerprinting Authentication for Stronger BYOD Security and Better User Experience
5/21/2013 7:55:05 AM

Hitchcock Brings New Personality to IVR with SpeechStorm Personas
5/21/2013 7:39:04 AM

Toronto Pearson International Airport - One of North America's Leading Destination Airports - Achieves Best-In-Class Safety and Security with Activu
5/21/2013 7:38:59 AM

F5 Addresses the Escalating Application Performance Challenges of Web- and Cloud-Based Deployments
5/21/2013 7:38:36 AM

IDC Examines the Impact of the 3rd Platform on Software Business Models and the Building Customer Revolution
5/21/2013 7:30:06 AM

Hitchcock Brings New Personality to IVR with SpeechStorm Personas; Aligning voice and tone to customer needs makes call centre interaction easier and friendlier
5/21/2013 7:25:00 AM

Alert Logic Delivers New Threat Manager With Industry-First Global View of Multiple Cloud Infrastructures
5/21/2013 7:09:33 AM

AT&T to hire 140 workers at East Park
5/21/2013 7:09:11 AM

MarketersMedia.com: Tier 3 Scottsdale Launches Providing Direct Mail Marketing Solutions In Arizona; Personalized letters vastly improve return rates and can transform the fortunes of Scottsdale businesses, claims new website Tier 3 Scottsdale.
5/21/2013 6:44:07 AM

Inspiring Extraordinary Experiences at Global Marketing Event
5/21/2013 6:30:02 AM

In Bid to Lighten the Load for Small and Midsize Businesses, Infinitely Virtual Unveils Package of Service Enhancements
5/21/2013 6:04:02 AM

Fahrenheit IT™ Acquires Indecon Solutions
5/21/2013 6:00:06 AM

Technology Lunch and Learn with Avaya and NEM Technology
5/21/2013 5:39:00 AM

EGHT, PETM, VVTV, SMTC Expected To Be Up After Next Earnings Releases
5/21/2013 5:38:55 AM

1 EDI Source Announces EDI Training in Florida
5/21/2013 5:38:50 AM

BUYINS.NET: EGHT, PETM, VVTV, SMTC Expected To Be Up After Next Earnings Releases
5/21/2013 5:26:13 AM

ING Pensions sent annual statements for 2012
5/21/2013 5:15:35 AM

Internet outage affects DMV offices in N.H.
5/21/2013 5:08:52 AM

StrandVision Introduces No Cost Digital Signage Override Feature for Employee Communication and Training
5/21/2013 5:08:45 AM

Project Insight Drives Budget Management Success at Stillwater Associates
5/21/2013 5:03:08 AM

Confirmit integrates Sytel dialler to enhance contact centre productivity; Sophisticated interface increases predictive dialler choice for CATI users
5/21/2013 4:49:46 AM

NBCUniversal Selects Basware's Commerce Network and Accounts Payable Automation Solutions
5/21/2013 4:39:27 AM

Jagged Peak Establishes Integration Between the EDGE(TM) OMS and Magento eCommerce Platform
5/21/2013 4:38:54 AM

CCH SureTax(R) Announces the Integration of SureTax(R) Telecom with Omniware Billing
5/21/2013 3:38:48 AM

Metamarkets Named a Finalist for the 2013 Red Herring Top 100 North America Award
5/21/2013 3:08:46 AM

Prolexic Gets Clickpoint! Media Back Online Quickly After Layer 4 SYN Flood DDoS Attack Campaign
5/21/2013 3:08:45 AM

Lemko Unveils LTE Enterprise Cell Solution
5/21/2013 2:09:28 AM

High-Tech Bridge Rolls Out ImmuniWeb Beta
5/21/2013 2:09:16 AM

Paychex Appoints New Senior Vice President of Service
5/21/2013 1:39:40 AM

Harlem Globetrotters Increase Traffic to Website with Geo-Targeted Social Media Campaign
5/21/2013 1:39:35 AM

Brainloop Appoints Bernhard Wobker as CEO
5/21/2013 1:39:35 AM

The Harlem Globetrotters Increases Web Traffic Using Geo-Targeted Facebook Campaign
5/21/2013 1:38:45 AM

1Call Announces New IS Smart Paging Feature
5/21/2013 1:08:45 AM

Marin Software Wins 2013 San Francisco Business Times Tech and Innovation Award
5/20/2013 6:04:51 PM

AlwaysOn Selects InsideSales.com as an OnDemand 100 Winner for Cloud Computing and SaaS
5/20/2013 4:48:56 PM

iQor CEO Norm Merritt to Present at Big Data for Customer Management Summit
5/20/2013 4:30:04 PM

LiveOps Named AlwaysOn OnDemand Top 100 Winner
5/20/2013 4:14:03 PM

Novotorium Invests in Dunnamic, Interactive Design Studio with Medical Animation Expertise
5/20/2013 4:08:46 PM

TMC and Support.com Announce Webinar: 'Reinvent Customer Experience with Technology Services'
5/20/2013 3:50:49 PM

Amcom Software Receives Presidential Award for Exports
5/20/2013 2:00:02 PM

Earnings Look Back: inContact Is Down 1.7% Since Reporting Quarterly Results 2 Weeks Ago (SAAS)
5/20/2013 1:08:57 PM

New Relic Lewis Cirne Named Ernst & Young Entrepreneur of the Year(R) 2013 Finalist in Northern California
5/20/2013 1:00:06 PM

SwiftStack to Showcase Solutions for Cloud Storage at Under the Radar 2013 in San Francisco on May 23, 2013
5/20/2013 12:54:02 PM

Research and Markets: Mobile Sales Force Automation (SFA) Markets Report to 2017
5/20/2013 12:48:04 PM

NBA Team selects Qualex Consulting Services, Inc. to provide Sports Centric Data Modeling
5/20/2013 12:42:04 PM

CaptureCode Mobile CRM Platform's Dinerware Restaurant POS System Integration to Drive Greater Customer Insight, Targeted Marketing and Ongoing Engagement
5/20/2013 12:39:34 PM

Integra Uses CA Technologies Network and Systems Monitoring to Help Assure Performance, Availability and Quality of Services
5/20/2013 12:38:43 PM

Burroughs and FTNI Help Television Broadcasting Company Streamline their Remittance and Check Payment Processing
5/20/2013 12:09:18 PM

Integra Uses CA Technologies Network and Systems Monitoring to Help Assure Performance, Availability and Quality of Services; CA Performance Management Enables Service Provider to Enhance its Commitment to Offering an Exceptional Customer Experience
5/20/2013 12:03:30 PM

IMS Health Announces Acquisition of 360 Vantage; Extends Multi-Channel Customer Relationship Management Software Capabilities for Life Sciences and Healthcare
5/20/2013 11:57:46 AM

WEALTHMAKERS.COM Issues Bullish Research Reports on FFNW, FREE, GEO, GPX, INGR, ITUB
5/20/2013 11:38:26 AM

RF Monolithics Optimizes Enterprise Data Management with Syntricity
5/20/2013 11:30:00 AM

Mobile Sales Force Automation (SFA) Markets Report to 2017
5/20/2013 10:44:38 AM

GCE Chief Strategy Officer David Lucas To Speak At 13th Annual Shared Services Finance & Accounting Conference
5/20/2013 10:38:59 AM

Affinegy Announces Hiring Frank LaBarbera as Senior Vice President of World Wide Sales and Marketing
5/20/2013 10:28:43 AM

NACR Once Again Named National Avaya Partner of the Year by Catalyst Telecom
5/20/2013 10:09:28 AM

Verafin and Fundtech Partner to Further Enhance the Industry's Leading Real-Time Online Fraud Detection Analytics
5/20/2013 10:00:06 AM

Quarri Protect On Q Certified for Artisan Infrastructure's ISV Ecosystem
5/20/2013 10:00:04 AM

89 Degrees Names Bill Peña Vice President of Technology Services
5/20/2013 9:40:03 AM

IMS Health Announces Acquisition of 360 Vantage
5/20/2013 9:30:05 AM

Duff & Phelps Launches TotalPropertyTax Life Cycle Management Software Solution
5/20/2013 9:30:03 AM

Text Messaging is Key to Successful Recruitment, says Dialogue Communications
5/20/2013 9:14:49 AM

Messagemind Unleashes the Power of Enterprise Relationship Networks
5/20/2013 9:09:50 AM

Arkadin Moves Main North American Operations Center to State-of-the-Art Facility to Support Aggressive Expansion
5/20/2013 9:09:45 AM

Ziff Davis Acquires NetShelter from inPowered, Creating the New Powerhouse in Tech Media
5/20/2013 9:01:04 AM

Parking Technology Provider Flash Valet and ParkWhiz eParking System Integrate to Provide Seamless, End-to-End Solution
5/20/2013 8:39:51 AM

Research and Markets: Global Cardiac Rhythm Management (CRM) Devices - Market Growth Analysis, 2009-2015
5/20/2013 8:24:03 AM

Research and Markets: Next Generation Network OSS/BSS Market and Forecast 2013-2018
5/20/2013 8:22:02 AM

ZALP - An Employee Referral Booster that Guarantees to Transform Referral Recruiting for Organizations Like Never Before
5/20/2013 8:10:02 AM

Infusionsoft Now Integrates with Gmail, One of the Most Popular Email Systems for Small Businesses
5/20/2013 8:09:38 AM

The Diamond Store Finds Stronger Customer Engagement and Doubles Conversions by Blending Site Search and Navigation Together
5/20/2013 8:09:26 AM

payvia Acquires Mogreet to Create the First End-to-End Mobile Payments, User Targeting and Engagement Platform
5/20/2013 7:39:18 AM

PWC, VBR, JKL, PWB, CRNT, TPX Are Seasonally Ripe To Go Up In the Next Five Weeks
5/20/2013 7:39:04 AM

Next Generation Network OSS/BSS Market and Forecast 2013-2018
5/20/2013 7:23:57 AM

BUYINS.NET: PWC, VBR, JKL, PWB, CRNT, TPX Are Seasonally Ripe To Go Up In the Next Five Weeks
5/20/2013 7:09:31 AM

Locus Introduces Software to Automate NPDES Discharge Monitoring Reporting
5/20/2013 7:09:15 AM