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Call Center Industry News

Epicor Software to acquire assets of COGITA
5/25/2012 2:14:13 PM
Certified Payment Processing Identifies Merchant Sales Consultants as Key to Market Growth
5/25/2012 12:14:03 PM
Synergy Solutions plans Bemidji expansion
5/25/2012 11:44:06 AM
SAS in Leaders Quadrant of Magic Quadrant for CRM Multichannel Campaign Management
5/25/2012 11:17:21 AM
SoundBite Communications to Discuss Keys to Unlocking Your Mobile Database for Consumer Insight at CRMC 2012
5/25/2012 10:44:00 AM
RiverMeadow Named Premier Partner for Cloud Slam'12 Cloud Computing Conference and Expo
5/25/2012 10:29:21 AM
Ideaca Moves up 17 Spots on Canada's Top 100 Solution Providers List
5/25/2012 9:59:22 AM
WebMobi Announces New Mobile HTML5 App Creation Platform for BlackBerry Devices
5/25/2012 9:14:19 AM
OpenLogic Announces 730% Increase in Open Source Scans
5/25/2012 9:14:17 AM
Upgrade Alert for salesforce.com (CRM)
5/25/2012 8:14:20 AM
AOL GOVERNMENT ANNOUNCES FINDINGS ON PROGRESS AND POTENTIAL FOR GOVERNMENT SAVINGS USING MOBILE TECHNOLOGY
5/25/2012 7:33:10 AM
Telogis and FleetCor Announce Global Partnership for Fuel Card Management and Telematics Integration
5/25/2012 5:40:31 AM
DAX Systems selects CallidusCloud's LeadFormix Marketing Automation platform
5/25/2012 5:14:22 AM
BUYINS.NET: Market Maker Surveillance Report. DELL, BAC, NTAP, EMC, EP, XRX, Bearishly Biased Price Friction For Thursday, May 24th 2012
5/25/2012 4:28:52 AM
Harris Williams Advises Silverchair Learning Systems in Sale to Vista Equity Partners
5/25/2012 1:45:11 AM
Adaptivity, Nimbula Team to Accelerate Move of Legacy IT to the Cloud
5/25/2012 1:45:00 AM
Loyola Marymount University Utilizes EmpCenter Solution
5/25/2012 1:44:56 AM
Alorica Named to Top 50 Teleservices Agencies Ranking
5/25/2012 1:44:40 AM
Harris Williams & Co. Consults Silverchair Learning Systems in Sale to Vista Equity Partners
5/25/2012 1:14:40 AM
Mycroft Provides Identity & Access Management as a Service on Ready-to-Activate MicroTech Private Cloud Platform
5/25/2012 1:14:28 AM
Harris Williams & Co. Provides Guidance for Silverchair Learning Systems in Its Sale to Vista Equity Partners
5/25/2012 1:14:17 AM
New Program of Customer Care - 24/5 State of the Art Help Desk
5/24/2012 11:14:00 PM
Synergy Solutions plans Bemidji expansion
5/24/2012 10:44:06 PM
Quiterian Signs a Global Alliance Agreement with Wipro
5/24/2012 7:05:22 PM
Revionics Wins the 2012 Red Herring Top 100 Americas Award
5/24/2012 4:59:22 PM
PPL urges residents to prepare for outages
5/24/2012 4:44:21 PM
SOTI Extends Mobile Application Management Capabilities for Apple Devices Including Live Help Desk Tools and Remote View
5/24/2012 3:44:14 PM
Interneer Targets Strategic Business Partners
5/24/2012 2:57:20 PM
RightSignature Develops and Releases Integration with Google Drive in 24 Hours
5/24/2012 2:44:29 PM
New mobile command post allows DES to operate on the move
5/24/2012 2:44:17 PM
NTT Communications to acquire 50.1% stake in Freedom Resources (DTSI Group)
5/24/2012 2:14:37 PM
Advent Software Selects ByAllAccounts to Provide Retail Account Information to Advent OnDemand(R) Users: Facilitates Advisors' Ability to Advise on Retail Accounts
5/24/2012 2:14:27 PM
For a Better Agent Experience in Contact Centers, Press 1 Now
5/24/2012 1:44:14 PM
Online CRM Provider Really Simple Systems Increases Web CRM Adoption With Intelligent Data Import
5/24/2012 1:44:12 PM
Liaison Technologies is Red Herring Top 100 Americas Award Winner
5/24/2012 1:24:19 PM
Knowlagent's RightTime Intraday Management Software Integrates with NICE IEX Workforce Management Technology
5/24/2012 12:47:20 PM
Sovran thinks expansively with 'size and scale'
5/24/2012 12:43:58 PM
Medochemie Ltd Rapidly Deploys Cegedim Relationship Management's Award Winning*, Cloud-Based Mobile Intelligence and World Leading OneKey™ Database to Drive Growth in Key Markets
5/24/2012 11:59:25 AM
Safeharbor Knowledge Solutions' SmartSupport Technology Implemented by SunTrust Bank to Enhance Online Banking Client Experience
5/24/2012 11:14:37 AM
Warwick Communications Receives OAISYS' MVP Award; Most Valuable Partner Named for Sales, Collaboration and Customer Service
5/24/2012 10:51:58 AM
Engage121 Adds Customer Care; Further Enhancing Their Social Customer Service Capabilities
5/24/2012 10:35:49 AM
Signal Products Launches its Spring 2013 Collection Using WRNTY's SuperBiz Solution
5/24/2012 9:26:23 AM
Bradford Networks to Address the Framework for Implementing Secure BYOD Policies at Bryant University Security Day 2012
5/24/2012 9:14:42 AM
Aspect Enterprise Solutions Sponsoring Platts Webcast On Best Practices In Commodity Trade And Risk Management
5/24/2012 8:52:20 AM
Collective Intelligence, the Engine of Panda Security Cloud Security Solutions, Celebrates Five Years on the Market
5/24/2012 8:44:13 AM
Marketo Partner Certification Awarded to LeadMD
5/24/2012 8:17:18 AM
Simple Call Solutions Leverages 3CLogic's Call Center Software to Choose its own Carrier for Inbound and Outbound Campaigns
5/24/2012 8:14:51 AM
Hotel Okura Switches to Sabre Hospitality Solutions for Distribution Services and Global Reservation Center Support
5/24/2012 8:14:17 AM
AOL Government Announces Findings on Progress and Potential for Government Savings Using Mobile Technology
5/24/2012 7:59:22 AM
SaaS Markets launches SaaS Commerce Network
5/24/2012 7:14:20 AM
Global Markets for Telemedicine Technologies
5/24/2012 7:14:17 AM
Telogis partners with FleetCor
5/24/2012 7:14:06 AM
Alert Logic Named JMP Securities 'Hot 100' Software Companies 2012
5/24/2012 7:00:27 AM
OAISYS Ltd. Announces Distribution Agreement With Cohort Technology
5/24/2012 6:59:35 AM
NTT Com to invest in DTSI, a leading services provider to the IT-BPO industry in the Philippines
5/24/2012 6:41:40 AM
Emerging Markets Communications' SpeedNet Named Most Transformative Cloud Service for Africa at 2012 Cloud Africa Summit
5/24/2012 6:29:16 AM
Marketo Introduces First Integrated Solution for Social Marketing Automation
5/24/2012 6:13:54 AM
salesforce.com has the Lowest Forward Earnings Yield in the Application Software Industry (CRM, ULTI, QLIK, DWCH, CNQR)
5/24/2012 5:14:11 AM
Cloud-Based Services Are Transforming Building Energy Management, According to Pike Research
5/24/2012 4:59:20 AM
US Federal Contractor Registration: SAM Implementation Moved Back to Late July
5/24/2012 4:44:26 AM
Travelport announces innovative social media agreement with Digital Visitor
5/24/2012 4:44:12 AM
Kadrige Announces the Creation of Kadrige Innovative Software and Kadrige LifeScience with the Launch of its First Application: Kadrige iSharing
5/24/2012 3:13:39 AM
Research and Markets Adds Report: Global Social Customer Relationship Management Software Market 2011-2015
5/24/2012 1:14:23 AM
InkaFarma Chooses LogFire Cloud-Based SaaS WMS to Gain Efficiency and Productivity
5/24/2012 1:14:22 AM
Fulcrum Enhances Claims Manager Software
5/24/2012 1:14:15 AM
eCareSoft Adds Alestra as Channel Partner for Mexico
5/24/2012 1:14:02 AM
Research and Markets Adds Report: Hosting & Cloud Providers in Europe - The Top 100
5/24/2012 1:13:55 AM
Trunkbow Posts 1st Quarter 2012 Financial Results
5/24/2012 1:13:30 AM
InkaFarma Chooses LogFire Cloud-Based SaaS WMS
5/24/2012 1:13:24 AM
Sales Performance International Forms Partnership with VisualizeROI
5/24/2012 1:13:22 AM
Planview: Growth Sustained with Portfolio Management Market Expansion and SaaS
5/24/2012 1:13:13 AM
PetMed Express Leverages Kaminario K2
5/24/2012 1:13:11 AM
Grow Financial Leverages Dell Solutions
5/24/2012 1:13:11 AM
Eckerd Peru Implements LogFire Cloud-Based SaaS Warehouse Management System for InkaFarma
5/24/2012 1:12:47 AM
The RockFish Group Adds a New Shark to their Tank; BMH Media of Poulsbo, WA
5/24/2012 1:12:33 AM
J.D. Power and Associates Releases 2012 Business Data Satisfaction Study
5/24/2012 1:12:25 AM
Sales Coaching Video Gives Bankers Four Tools to Improve Coaching Quickly, Accelerate Sales Results
5/24/2012 12:12:08 AM
NTT Com to Invest in DTSI, Leading Services Provider to IT-BPO Industry in Philippines
5/24/2012 12:12:06 AM
FMAudit and Supplies Network Together Service the Largest Fleet of Printing Devices Worldwide
5/23/2012 3:42:33 PM
NTE and Organic Valley Team Up to Go Beyond a VAN - Order To Cash Process
5/23/2012 3:42:28 PM
Zappix launches mobile fast-payment app
5/23/2012 3:42:25 PM
Thunderhead.com Launches its First Cloud App, ONE Correspond for Salesforce on Salesforce.com's AppExchange, the World's Most-Popular Marketplace for Business Apps
5/23/2012 3:18:28 PM
Questionmark Perception Adds Analytics, Observational Assessments
5/23/2012 3:02:27 PM
ShoreTel's Cloud Division and CNP Technologies Announce Partnership
5/23/2012 1:42:09 PM
IT Leaders Say the Definition of Cloud is Foggy, Finds TEKsystems
5/23/2012 1:12:15 PM
Transzap, Oildex Appoint Richard Slack President and Chief Executive Officer
5/23/2012 1:12:14 PM
Marketo Introduces First Integrated Solution for Social Marketing Automation
5/23/2012 12:42:18 PM
Customers sound off on First Niagara switch snags
5/23/2012 12:42:12 PM
For Fourth Consecutive Year, iPartners Earns Leading Vendor Recognition in Celent's Insurance Deal Trends Report
5/23/2012 12:12:27 PM
Echopass Corporation to Sponsor and Exhibit at Call Center Week 2012
5/23/2012 12:12:20 PM
Intel Introduces Cloud-Based Identity Solution for Salesforce and Other Cloud Applications
5/23/2012 11:57:27 AM
New Zealand's Orcon selects Alcatel-Lucent analytics solution to ensure online video quality meets consumer expectations
5/23/2012 11:42:24 AM
UPDATE: World's First SIM Swap Fraud Solution for Banking Industry
5/23/2012 11:42:14 AM
UPDATE: World's First SIM Swap Fraud Solution for Banking Industry
5/23/2012 11:20:33 AM
OneDesk Introduces a New Way to Get up and Running Quickly
5/23/2012 10:57:33 AM
Acumera Introduces C-Store Connections Package
5/23/2012 10:35:28 AM
World's First SIM Swap Fraud Solution for Banking Industry
5/23/2012 10:20:27 AM
Unifrax and Polymorph team up
5/23/2012 9:42:44 AM
Serena Software Selects Avangate to Grow Global eCommerce Operations
5/23/2012 9:21:51 AM
Social Learning Management System, TOPYX, Recognized as Top in 'Innovention'
5/23/2012 9:13:25 AM


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Call Center Featured News

  • Tim Montgomery: 'Behavior-Centric Metrics' Will Increase Customer Satisfaction

    If you're a business owner looking to motivate your call center employees to respond to calls faster and deliver better overall performance, look no further; ACCE 2012 conference and expo speaker Tim Montgomery is going to tell you why he thinks companies should limit their use of what he calls "behavior-centric metrics," insisting companies instead focus on measurements, which he says will really lead to customer satisfaction. Read More»
    5/25/2012
  • Contactual's New OnDemand Contact Center Transforms Online Retailer Use

    Attention Retailers: we know you constantly face challenges in the rapidly growing customer service department. Every customer interaction provides a business with the opportunity to increase revenue and strengthen customer loyalty, but with issues such as missed calls, lengthy hold times and un-necessary call transfers, you'll find your customers unsatisfied and looking elsewhere to buy. Contactual has addressed these pertinent issues with the introduction of their OnDemand Contact Center, which covers all customer-facing aspects of your business by offering flexible, comprehensive, cost-effective features to improve both the quality and efficiency of every customer service interaction. Read More»
    5/25/2012
  • 8x8 Sees Record Results in Fourth Quarter

    8x8 Inc., a company specializing in VoIP services, video conferencing, cloud hosting and unified communications, has announced its financial report for both the full fiscal year of 2012 and fourth fiscal quarter of 2012. Some of these results were record breaking for the company, with the fourth quarter being particularly successful. Read More»
    5/18/2012
  • Contactual OnDemand Contact Center for the Efficient Help Desk

    The internal help desk serves as an important function to support all users within the enterprise, or an extended customer base relying on key technologies for efficient operations. To support such efforts, Contactual offers its OnDemand Contact Center to enable the full management of Travel, Facilities, IT and Human Resources help desks for a growing customer base. Read More»
    5/4/2012