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Call Center Industry News

Telogis partners with FleetCor
5/24/2012 7:14:06 AM
Unifrax and Polymorph team up
5/23/2012 9:42:44 AM


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  • Tim Montgomery: 'Behavior-Centric Metrics' Will Increase Customer Satisfaction

    If you're a business owner looking to motivate your call center employees to respond to calls faster and deliver better overall performance, look no further; ACCE 2012 conference and expo speaker Tim Montgomery is going to tell you why he thinks companies should limit their use of what he calls "behavior-centric metrics," insisting companies instead focus on measurements, which he says will really lead to customer satisfaction. Read More»
    5/25/2012
  • Contactual's New OnDemand Contact Center Transforms Online Retailer Use

    Attention Retailers: we know you constantly face challenges in the rapidly growing customer service department. Every customer interaction provides a business with the opportunity to increase revenue and strengthen customer loyalty, but with issues such as missed calls, lengthy hold times and un-necessary call transfers, you'll find your customers unsatisfied and looking elsewhere to buy. Contactual has addressed these pertinent issues with the introduction of their OnDemand Contact Center, which covers all customer-facing aspects of your business by offering flexible, comprehensive, cost-effective features to improve both the quality and efficiency of every customer service interaction. Read More»
    5/25/2012
  • 8x8 Sees Record Results in Fourth Quarter

    8x8 Inc., a company specializing in VoIP services, video conferencing, cloud hosting and unified communications, has announced its financial report for both the full fiscal year of 2012 and fourth fiscal quarter of 2012. Some of these results were record breaking for the company, with the fourth quarter being particularly successful. Read More»
    5/18/2012
  • Contactual OnDemand Contact Center for the Efficient Help Desk

    The internal help desk serves as an important function to support all users within the enterprise, or an extended customer base relying on key technologies for efficient operations. To support such efforts, Contactual offers its OnDemand Contact Center to enable the full management of Travel, Facilities, IT and Human Resources help desks for a growing customer base. Read More»
    5/4/2012