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One global provider of hosted contact center software based in San Carlos, Calif. announced today its successful expansion into Europe. Contactual's (News - Alert) European operations will be based in Guildford, United Kingdom and led by Philip Harman, director of EMEA operations for Contactual.

 

The expansion, officials say, is part of the company's strategy to serve its fast-growing global client base.

 

"Contactual is known for providing the easiest to use, fastest to deploy and most reliable hosted contact center available anywhere. Our entrance into Europe was predicated on providing the same level of performance our North American, Asian and Australian customers enjoy," said Mansour Salame (News - Alert), CEO and Chairman of Contactual. "By hosting our software locally and hiring an industry veteran with 30 years of sales and operational experience, we can confidently say our European operations are poised for continued growth and success."

The new facility is part of Contactual's fully redundant worldwide network which also includes data centers in the United States, Canada, Japan and Australia. Contactual currently serves customers in Europe both directly and through its reseller partner VoiceNet.

 

Contactual's OnDemand Contact Center provides an alternative to purchasing on-premise technology and hiring a team to implement and maintain it. Delivered as a Software as a Service model, Contactual’s solution allows companies to immediately implement a contact center without hardware or software implementation or maintenance requirements, officials said.

 

“With Contactual we have, at our disposal, a system that can take advantage of critical customer care innovations made possible via a hosted system, such as integrated support of chat and email-based service, virtual contact centers, and more," said Gary Nicholls, vice president of retail operations for Autoquake.

 

Its OnDemand Contact Center optimizes companies contact center operations, bringing value to clients, and realizing cost-savings that continue over time. Contactual’s OnDemand Contact Center software is a hosted contact center application that ties together communication channels, such as phone, email, Web chat, and voice mail.

 

"European businesses stand to benefit greatly from Contactual's OnDemand Contact Center software," said Philip Harman, Director of EMEA Operations of Contactual. "Companies have come to realize that providing world-class service requires the flexibility and capabilities that Contactual provides. Our innovative hosted solution allows companies to quickly and easily increase agent productivity and customer service levels while reducing operating costs."