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Verint Announces New Business Impact Solutions for Regulatory Compliance

TMCnews Featured Article


June 12, 2013

Verint Announces New Business Impact Solutions for Regulatory Compliance

By Jyothi Shanbhag, TMCnet Contributor


Verint (News - Alert) Systems, a company specializing in actionable intelligence solutions and value-added services, has unveiled new regulatory compliance solutions intended to help organizations comply with requirements.


Since its inception, Verint has been helping organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels as well as improve performance and optimize the customer experience. The company has now introduced regulatory compliance solutions to support users to monitor, record, review and analyze interactions in traditional contact centers and other customer interaction channels across the enterprise.

The regulatory compliance solutions is the newest addition to Verint’s Business Impact Solutions portfolio, which include Call Avoidance, Cost-to-Serve, Service Recovery and Personalized Guidance, rolled out earlier this year.

In general, organizations always inspect their contact centers to gauge performance, cost and customer satisfaction. In addition to these, it also becomes important for organizations to comply with government requirements to record interactions with customers across multiple channels.

Many companies fail to detect and analyze customer complaints and potential compliance violations and these usually lead to costly, large-scale remediation and significant regulatory fines.

This is when Verint Contact Center and Retail Branch Regulatory Compliance solution comes handy, by allowing the users to tag (News - Alert) interactions with specific data to retrieve and quickly analyze interactions and transactions through Desktop and Process Analytics, and identifying interactions that require immediate guidance so infractions and violations can be addressed in a timely manner.

Verint Business Impact Solutions works like a best laid platform for organizations to get proactive in managing regulatory compliance across the enterprise, while helping improve the customer experience and overall service quality.

Headquartered in NY, Verint has offices worldwide and an extensive global partner network. The company currently has more than 10,000 organizations in over 150 countries, including over 80 percent of the Fortune 100, using its solutions to improve enterprise performance and make the world a safer place.




Edited by Lacey Henry







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