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Telax Hosted Call Center, a cloud-based contact center software that helps companies create an efficient and effective customer care and service desk operation, has added a new contact center dashboard that gives call center executives a quick insights into key metrics.

Executives and senior management can leverage these dashboards to gain insights into agent, caller and service level metrics. These dashboards present information in multiple formats including pie charts, gauges, histograms, line graphs and more.

“These dashboards add another level of visibility into contact center performance,” said Vladimir Pereira, chief architect at Telax Hosted Call Center, in a statement. “Call Center Managers can quickly identify areas of improvement resulting in faster resolutions.”

With one glance at the new dashboard, users are given clear visibility into call volume, call classification, agent status and service levels, including wait time, abandon rate and call handle time.

The new executive dashboard is a standard feature of the Telax Hosted Call Center Solution along with many standard and custom reports. Telax understands how important clear, precise metrics are for contact center executives and they continue to standout with their innovative solution.       

Telax leverages power of cloud computing to deliver an advanced contact center solution with more feature functionalities than its on-premise software equivalent, that too at a fraction of the cost. Additionally, Teleax provide its clients a customizable, easy-to-use solution that includes responsive, full-service support and without locking them to get into a long term contract.

Clients like Best Buy (News - Alert), Johnson & Johnson, CI Investments, Health Canada and the GSA are using Telax Hosted Call Center to provide the best service to their customers, valuable business intelligence to their executives, and a user friendly solution for their agents. The solution helps them to deliver a better customer experience today and a better organization tomorrow.