8x8 Awarded New Contact/Call Center Patent by U.S. Patent and Trademark Office
September 27, 2012
By Allison Boccamazzo
, TMCnet Web Editor
8x8 Inc., a provider of revolutionary cloud communications and computing solutions, has been awarded with a new patent related to its robust contact/call center technologies. The United States Patent number 8,275,116, entitled “Networked Contact Center,” was awarded through the U.S. Patent and Trademark Office earlier this week.
The patent is related to a networked contact center including multiple platforms to host multiple tenants, a statement explains. Furthermore, related to this patent is the process of receiving messages associated with one of the tenants, and then identifying one or more of the platforms associated with the message, the statement elaborates. Additionally, it enables networked contact center platforms access to data location that is both associated with the tenant and shared by two or more of the multiple tenants.
Since its beginnings in 1987, the company has been awarded an impressive 83 U.S. patents, covering a range of voice and video communications, as well as signaling, processing and storage technologies.
Recently, 8x8 (News - Alert) also announced that it would be presenting at the Craig-Hallum 3rd Annual Alpha Select Conference being held today, September 27. The company will be today discussing highly sought-after insight into the innovative world of cloud communications, computing and unified communications.
Even more, the company also elaborated on its plans to showcase cloud telephony and unified communications (UC) solutions as a platinum sponsor of the highly anticipated ITEXPO Austin 2012 event, the world’s largest technology and communications event taking place next week, October 2-5 in Austin, Texas.
"8x8 is returning to ITEXPO (News - Alert) for the seventh consecutive year with a stronger presence than ever," said 8x8 Chairman and CEO Bryan Martin in a statement. "We are eager to show businesses how our cloud-based services empower conversations by extending the features and conveniences of collaboration beyond the office, increasing productivity of mobile workers, telecommuters and other employees who bring their own devices to work."
Furthermore, 8x8 CMO Debbie Jo Severin (News - Alert) will be speaking at the event during the session, “Grow Your Business Without Sacrificing Options,” which is designed to help consumers select the best business solution for their needs (whether on-premises, hosted/cloud or hybrid-hosted) as well as help navigate the oftentimes tricky yet crucial decisions which come with making this selection in order to decide the model that best suits them.
Even better, if you’re planning to attend the event, be sure to stop by the company’s booth #801 to take advantage of the chance to win a free iPad! Clearly there are tons of benefits lined up for participants eager to visit 8x8 at ITEXPO Austin 2012 next week!
To find out more about Platinum sponsor 8x8, visit the company at ITEXPO at Booth #801 to be held October 2-5 at the Austin Convention Center in Austin, TX, where Debbie Jo Severin is speaking during "Grow Your Business Without Sacrificing Options.” For more information on ITEXPO, click here.
Edited by Rachel Ramsey