Optimize Call Center Ops with New Webinar
May 06, 2014
By TMCnet Staff
As contact centers take on greater prominence in the business world, the number of challenges with running and managing such centers seems to rise exponentially. But it doesn’t have to be a troubling way to do business; there is hope!
While many call center routines and reports are set up to run automatically, some managers in the contact center find that they still need to run around, manually checking reports to figure out what tasks and schedules need to be changed, who requires training, and what it will take to improve their customer’s perception of the company. It can be a challenge.
That’s why an upcoming webinar holds promise for those who find themselves struggling to keep up or get ahead of the curve.
The presentation is titled “The Intelligent Contact Center -- An Open Forum on Innovation and Best Practices” and is scheduled for Tuesday, May 13th, from 1:00 – 2:00 p.m. (EDT).
Moderating and presenting will be premier contact center and customer experience experts Donna Fluss, president of DMG Consulting LLC, and Kristyn Emenecker, vice president with inContact, the leading provider of cloud contact center software and contact center agent optimization tools.
Participants are invited to bring their questions to this open, interactive webcast. Both Donna and Kristyn will be discussing a simple yet powerful concept that takes scheduling, quality, and agent performance data, which everyone already tracks in their systems, and connects it back to the contact management system to make everything smarter and simpler … automatically.
Further, the duo will also discuss:
• How adaptive real-time intelligent routing improves service;
• How to use your WFO applications and other contact center systems to enhance your operation; and
• What’s coming next in the fast-changing world of the contact center.
Is it time for you to make some real changes? If so, register and reserve your spot now, and plan to be informed and updated like never before. It might be the most productive hour you spend all week.
Edited by Rory J. Thompson