GMT Corp., a provider of enterprise workforce management and performance optimization solutions, has released the company's 2009 fiscal year results. The company has been building on the successes of the past several years, posting the strongest financial performance of its history for the fourth consecutive year.

Such performance is reflected in the results, including triple-digit net income growth and a fourth consecutive year of record revenues. This performance represents a five-year compound annual growth rate of nearly 30 percent.

'The economy remained particularly challenging throughout 2009, yet GMT weathered the storm well,' said Simon Angove, chief executive officer of GMT, in a statement. 'Our products and services continue to prove themselves as 'must-have' investments for our clients to better manage their businesses.

"Our award-winning GMT Planet workforce optimization solution and associated SureServices suite of professional and consulting services help companies improve their operational performance, which is a key factor during difficult times like these,' added Angove.

The company's year end results have been attributed to the addiction of new clients through its direct and partner sales channels, strong performance from its international subsidiaries, several substantial expansion orders from existing clients, as well as an uptake of its GMT On-Demand offerings.

A recent DMG Consulting report showed GMT as a leading provider of call center workforce management solutions. The report demonstrates 2009 as one of the strongest growth years ever for the contact center workforce management sector as the number of seats increased dramatically for the second consecutive year.

Donna Fluss, president of DMG Consulting explained, 'The contact center workforce management market delivered strong results during the recession, outperforming the majority of IT sectors. This is because the recession caused many enterprise customers to make investments in technologies that help them rapidly reduce operating expenses. When used properly, contact center workforce management solutions reduce agent related expenses while improving service levels and customer satisfaction.'

In 2009, GMT expanded on its client base by adding new customers across its contact center and retail banking business, including Mechanics Bank, National Bank of Kuwait, a leading Australian retail bank, a large South African retail bank, CorpTech and Novacroft, to name a few. GMT also enjoyed a larger market footprint as it signed several new business partners, such as Talaris, Syntellect (News - Alert), Coleman Technologies, Inc. and others.

The previous year also produced customer delight for GMT customers. The company maintained a customer retention rate of more than 95 percent and 99 percent in North America. The company posted results of its first NetPromoter customer advocacy survey, scoring in the top 10 percent of North American B2B software companies.

Market recognition was also afforded GMT as its workforce optimization solution, GMT Planet was honored by Communications Solutions and Customer Interaction Solutions magazines with Product of the Year awards. The company also released two major versions of GMT Planet.

'We are very encouraged by the fast start we've had this year,' continued Angove. 'Not only do we have several key deals under our belt, but we continue to expand our partner network through some of the largest telecom resellers in the United States. We are also seeing our GMT On-Demand solution gain greater momentum in the market. These early indications suggest that 2010 will be another stellar year for GMT.'