While workforce optimization is designed to improve contact handling times, increase customer satisfaction and reduced labor costs, some companies opt to hold out on making the investment until capital budgets get back on track.

 

However, according to GMT Corp., despite these restrictive budgets in a tough economy, investment in a workforce management solution can make more sense than ever.

 

The Norcross, Ga.-based enterprise workforce management outfit is hosting a Webinar, titled “Top 10 tips for Selecting a World-Class Workforce Optimization Solution,” that's designed to demonstrate the top factors to keep on eye on when evaluating  the need for workforce optimization technologies and assessing which solutions best satisfy those requirements.

 

In fact, says the company, with reported return-on-investment of just a few months, the benefits are almost immediate and can continue to yield dividends for years.

 

GMT’s workforce management and performance optimization solutions have been implemented across a broad spectrum of enterprises – from banks to call centers – and are designed to create competitive advantage by enabling companies to improve customer service and sales across their enterprise, while decreasing their labor expenses.

 

The company’s product line combines precision forecasting and intelligent scheduling with analytics and performance management tools in an effort to make these solutions deployable in a range of environments.

 

As TMCnet recently reported, GMT has launched the “Lanier” version of its GMT Planet designed to provide a number of customer and market-driven enhancements, significant performance improvements and new product capabilities.

 

The company said the workforce optimization suite is immediately available.

 

“With this latest version of GMT Planet, GMT continues to differentiate and distance itself from competitors and reinforce its well-deserved reputation for delivering accurate, powerful, easy-to-use solutions that drive productivity improvements and reshape enterprise business processes,” said Simon Angove, chief executive officer of GMT.

 

To register for the August 18 event, please visit here.