Ulysses Learning to Co-Lead Peer-Networking Discussion for Executive Learning Exchange
Session Centers on the Changing Workforce and the Impact of Social Media in the Contact Center
MARCH 19, 2010. New York, NY — Ulysses Learning, a global learning and performance improvement company, continues its role as industry thought leader by helping facilitate a peer-networking discussion held by Executive Learning Exchange. Dina Vance, Ulysses Learning Senior Vice President, will lead the session in conjunction with Fran Horner, Senior Director of Patient Access at NorthShore University HealthSystem.
The breakfast session focuses on the impact of social media in the workforce, along with generational differences in contact center agents. It will discuss challenges and best practices that include:
--How are generational differences impacting your contact center hiring and training practices?
--How have the generational differences changed the way you manage today’s contact center workforce?
--Looking forward, how will contact centers utilize social media as a methodology to motivate younger generations?
--Have generational gaps impacted your customer segmentation and customer expectations? If so, what best practices have been deployed to manage these differences?
It will be held on March 24, 2010 from 8:30-11:00 (central) at NorthShore University HealthSystem in Skokie, Illinois.
“This inaugural peer-networking discussion and networking event is another way we can join our peers in the contact center industry – and the learning leader community at large – to further our collective knowledge,” said Vance. “I’m pleased to be able to help lead this dynamic event.”
Executive Learning Exchange is a consortium of senior Chicagoland, Milwaukee and central Indiana learning leaders who are committed to promoting greater visibility, influence and professional opportunities.
To register, visit http://events.executivelearningexchange.com/registration/reg.asp?c=134
About Ulysses Learning: Ulysses Learning is the leader and pioneer in the use of simulation-based e-Learning to improve service, sales and coaching performance and is the most recognized training provider in the contact center industry. The company is known for building Judgment@Work TM skills – decision making and advanced interaction skills – in contact centers and at all points of customer interaction throughout the organization in industries as varied as insurance, telecom and hospitality.
Edited by Patrick Barnard