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March 11, 2010
Ulysses Learning to Co-Lead Book Discussion with Executive Learning Exchange on March 24
Discussion Centers on the Changing Workforce and the Impact of Social Media in the Contact Center
MARCH 11, 2010. New York, NY — Ulysses Learning, a global learning and performance improvement company, continues its role as industry thought leader by co-hosting a book discussion held by Executive Learning Exchange. Dina Vance, Ulysses Learning Senior Vice President, will lead the book discussion in conjunction with Fran Horner, Senior Director of Patient Access at NorthShore University HealthSystem.
The session, focusing on the impact of social media in the workforce, along with generational differences in contact center agents, will discuss the following books:
--Igniting Gen B and Gen V: The New Rules of Engagement for Boomers, Veterans and other Long-Termers on the Job, by Nancy S. Ahlrichs
--Motivating the “What's In It For Me” Workforce: Manage Across the Generational Divide and Increase Profits, by Cam Marston
It will be held on March 24, 2010 from 8:30-11:00 (central) at NorthShore University HealthSystem in Skokie, Illinois.
“This inaugural book discussion and networking event is another way we can join our peers in the contact center industry – and the learning leader community at large – to further our collective knowledge,” said Vance. “I’m pleased to be able to help lead this dynamic event.”
Executive Learning Exchange is a consortium of senior Chicagoland, Milwaukee and central Indiana learning leaders who are committed to promoting greater visibility, influence and professional opportunities.
To register, visit http://events.executivelearningexchange.com/registration/reg.asp?c=134
For more information, visit www.ulysseslearning.com, e-mail info@ulyssesslearning.com or call 1.800.662.4066.
About Ulysses Learning: Ulysses Learning is the leader and pioneer in the use of simulation-based e-Learning to improve service, sales and coaching performance and is the most recognized training provider in the contact center industry. The company is known for building Judgment@Work skills – decision making and advanced interaction skills – in contact centers and at all points of customer interaction throughout the organization in industries as varied as insurance, telecom and hospitality.
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